SSLVPN WIN 11 DISCONNECT

D2IT
D2IT Posts: 8
First Comment Friend Collector
edited August 2022 in Service & License
When trying to connect me to the vpn via Secuextender, it automatically disconnects

All Replies

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,299
    100 Answers 1000 Comments Friend Collector Sixth Anniversary
     Zyxel Employee
    edited August 2022
    Hi @D2IT
    You can make sure Zyxel SecuExtender TAP-Windows Interface installed successfully first.

    If issue happened again, please share SecuExtenderlog for further check this issue.
    C:\SecuExtenderHelper.log
    C:\Users\[windows account]\SecuExtender.log
  • D2IT
    D2IT Posts: 8
    First Comment Friend Collector
     below my log , Interface TAP-Windows instalada com sucesso

    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Request(102): REMOVE 587311296/496864177 21 4294967295 4294967295
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Remove Routing
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Remove prioritize routing
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Fail to delete prioritize route to 177.139.157.29, 255.255.255.255, error = 1168
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Fail to delete prioritize route to 177.139.157.29, 255.255.255.255, error = 1168
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Get netsh path = powershell
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] Set-NetIPInterface -InterfaceAlias "Ethernet 2" -InterfaceMetric 30
    [ 2022/08/26 18:15:41 ][SecuExtender Helper] ZyShellExecute start.
    [ 2022/08/26 18:17:45 ][SecuExtender Helper] ######## Build Datetime: Jan 25 2021/13:07:57 ########
    [ 2022/08/26 18:17:45 ][SecuExtender Helper] osvi.dwPlatformId = 2, osvi.dwMajorVersion = 6, osvi.dwMinorVersion = 2
    [ 2022/08/26 18:17:45 ][SecuExtender Helper] shared memory is create
    [ 2022/08/26 18:17:45 ][SecuExtender Helper] Get a valid selfsigned certificate.
    [ 2022/08/26 18:17:45 ][SecuExtender Helper] certificate fingerprint: a1003e4db673c52f4624eeb5bcd47141dfc7f208
    [ 2022/08/26 18:17:46 ][SecuExtender Helper] https server init success
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Request(100): REMOVE 587311296/496864177 6 4294967295 4294967295
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Remove Routing
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Remove prioritize routing
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Get netsh path = powershell
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] ia is null
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Failed to read from client(2): 109, 0
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Start to Disconnect pipe...
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] Shutting down a pipe connection instance...
    [ 2022/08/26 18:21:37 ][SecuExtender Helper] ==============================

  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,299
    100 Answers 1000 Comments Friend Collector Sixth Anniversary
     Zyxel Employee
    Hi @D2IT
    Which firmware version is working on your Zywall?
    If the version is ZLD4.72 C0, then please upgrade to V4.72WK28.
    The fail log is the same as the other thread which reported before.
    [SecuExtender Helper] Failed to read from client(2): 109, 0


  • D2IT
    D2IT Posts: 8
    First Comment Friend Collector

    my firewall usg flex 200 firmware is V5.31(ABUI.0)
  • D2IT
    D2IT Posts: 8
    First Comment Friend Collector
    We are having several problems disconnecting users using sslvpn
  • Zyxel_Stanley
    Zyxel_Stanley Posts: 1,299
    100 Answers 1000 Comments Friend Collector Sixth Anniversary
     Zyxel Employee
    Hi @D2IT
    Please have a try on 5.31WK31 firmware which fixed SSL VPN tunnel unstable issue.
  • D2IT
    D2IT Posts: 8
    First Comment Friend Collector 
    Stanley we will perform the firmware update today, tomorrow I'll be back to tell you the answer

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