SSL Vpn client Win vs. Mac

Fred_77
Fred_77 Posts: 120  Ally Member
5 Answers First Comment Friend Collector Fourth Anniversary
in Security
Hi everyone,
I have a problem with a Mac SSL client on a  ATP200 (latest Lab fw released in may): a home worker bought a new Mac AIO, installed the SSL client (latest version) and copied the configuration from the old Win client.
There is no way to be authenticated.
Win client works fine.
Have i missed something?
Just for clarification more than 15 people are using the VPN daily without problems (all win client)

Any suggestion?
Thanks in advance
Fred

All Replies

  • mMontana
    mMontana Posts: 1,389  Guru Member
    50 Answers 1000 Comments Friend Collector Fifth Anniversary
    Fred_77 said:
    Hi everyone,
    I have a problem with a Mac SSL client on a  ATP200 (latest Lab fw released in may):

    Any suggestion?
    Thanks in advance
    Fred

    More info about MacOS and SSLVPN client?
    L2TP might be a nice enough option for you?
  • WJS
    WJS Posts: 155  Master Member
    5 Answers First Comment Friend Collector Second Anniversary
    edited July 2022
    Do you mean application didn't pop up so there's no way to authenticate ?
    When the program is running, icon will be displayed on the top bar. 


  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    hi guys, sorry for the delay.
    Update:  the issue seems to be related to the SSL port. On Atp SSL port is configured as 8443.
    On Mac where ":8443" is added to public IP another port is automatically added as reported in screenshot.
    If i restore port 443 in global parameters on ATP, (and delete :8443 on SSL Client) no more issue.

    ideas?

    Thank
    Fred


  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    edited July 2022
    Hi @Fred_77,
    The 10444 port on Firewall is used for receiving the packets sent from SecuExtender.So client added it automatically.
    If your HTTPS port has changed as 444, then it will display as:  XXX.DOMAIN.COM:444:10444
    But it will not effects VPN connection issue.
    Refer the Forum : https://community.zyxel.com/en/discussion/2568/ssl-secure-extender-on-mac
    Could we have the remote session for issue check ? 
    Kevin
  • Fred_77
    Fred_77 Posts: 120  Ally Member
    5 Answers First Comment Friend Collector Fourth Anniversary
    Thank for your clarification @Zyxel_Kevin

    can we schedule the remote session in the afternoon at 3.00 pm italian time zone?

    Thanks



  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    Hi @Fred_77 ,
    Thank you. Please find the inbox , I schedule the date with private message
    Kevin
  • LaboMGD
    LaboMGD Posts: 2
    First Comment
    Hello,

    I just found this thread, hopefully I have noticed I am not the only to face this problem.

    We also have the same issue here and connection cannot be made from Mac OS 10.14 with Zyxel VPN Client.
    The account works perfectly with a Windows agent.
    We a custom port number 10445 to connect to router.

    Can you please help us ?

    Thank you very much.

  • Zyxel_Kevin
    Zyxel_Kevin Posts: 885  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 500 Comments
    edited October 2022
    Hi @LaboMGD,
    Did you have the latest firmware  ?
    We had the issue on MACOS but we already fix in the latest firmware.Please find the following
    https://community.zyxel.com/en/discussion/14386/zld-v4-72-wk35-firmware-release#latest
    https://www.zyxel.com/global/en/support/download
    Thank you
    Kevin
  • LaboMGD
    LaboMGD Posts: 2
    First Comment
    Hello Sir,

    Thank you for your reply.
    Here is the current firmware we use.


    My apologies if I was not clearer about this device brand I am using.
    I have checked the latest firmware (5.32) and it is mentioning the fix below.


    I'll let you know if this resolves the issue once USG is updated.
    Thank you.

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