Getting an error registering my new switch

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Techdesk
Techdesk Posts: 4
First Comment
in Switch
Hi - Hope we all had a nice Christmas - I have lovely new xGS1210-12 and I would like to register it. It was purchased via amazon from Zyxel Communications. I have created a Zyxel account to register the device and it complains about the reseller - any ideas? thanks 

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @Techdesk,

    Thanks for the feedback.
    You do not need to register the XGS1210-12 on MZC to enjoy the warranty.
    In addition, if you need to submit the RMA request in the future, please follow this link to submit the RMA request to the Zyxel network in Europe.
    Zyxel Melen


All Replies

  • Techdesk
    Techdesk Posts: 4
    First Comment

  • Techdesk
    Techdesk Posts: 4
    First Comment
    See above... 

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited January 2023
    Hi @Techdesk,

    Welcome to the Zyxel community!
    The XGS1210-12 cannot be registered in MZC, could you share why you want to register it?
    Is it for the warranty?
    In addition, the error message means the reseller information is not correct. 
    Zyxel Melen


  • Techdesk
    Techdesk Posts: 4
    First Comment
    See above... 
    Hi Melen, Thanks for coming back to me- sorry for the delay, it is for the warranty yes.. 

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,244 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓
    Hi @Techdesk,

    Thanks for the feedback.
    You do not need to register the XGS1210-12 on MZC to enjoy the warranty.
    In addition, if you need to submit the RMA request in the future, please follow this link to submit the RMA request to the Zyxel network in Europe.
    Zyxel Melen


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