How to upgrade NWA5123-AC-HD firmware?

mat17
mat17 Posts: 45  Freshman Member
First Comment Friend Collector Fourth Anniversary
edited May 21 in Wireless

Hello,

When I check the firmware update from my AP in standalone mode, it tells me that the latest release is the 6.25 release.

My AP is also in the Wireless > AP Management. There, my FW tells me there is the 6.50 patch 1 available. It's not managed from the FW, so I can't download it.

If I go on your website, the firmware displayed is the 6.25.

Which source can I trust? How can I download this 6.50 release?

Kind regards

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi there,

    The log you see is not for NWA5123-AC-HD, but for AP Firmware List - all models that can be managed by your firewall. Available firmware is the later AP firmware version available on the firmware server. The firewall will check whether the newer firmware version on the firmware server than the version on AP Firmware List.

    image.png

    In case, your firewall just manage NWA5123-AC-HD, you can ignore the log. If there is a model uses 6.50P1, you can click Renew Firmware to download the 6.50P1 firmware version for your firewall to manage AP.

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All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi there,

    The latest firmware of NWA5123-AC-HD is 6.25 patch 9.

    When AP managed by Controller, you can check the firmware status by going to Wireless > AP management. If your firmware version is already 6.25 patch 9, the status will show as "Up to date."

    image.png

    Could you please share a screenshot or image that shows there is a 6.50 patch 1 firmware update available for the NWA5123-AC-HD?

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  • mat17
    mat17 Posts: 45  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hello,

    Here's a screenshot of my firewall logs:

    image.png

    Kind regards

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi there,

    The log you see is not for NWA5123-AC-HD, but for AP Firmware List - all models that can be managed by your firewall. Available firmware is the later AP firmware version available on the firmware server. The firewall will check whether the newer firmware version on the firmware server than the version on AP Firmware List.

    image.png

    In case, your firewall just manage NWA5123-AC-HD, you can ignore the log. If there is a model uses 6.50P1, you can click Renew Firmware to download the 6.50P1 firmware version for your firewall to manage AP.

    Untitled Image

    Share your feedback through our survey, make your voice heard, and win a WiFi 7 AP!

    https://bit.ly/2024_Survey_Community

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