Anti-Malware False-positive or Real?
All Replies
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hi, I have updated the signature but the problem still persist with other king of file. I send you my screenshot.
thank you.
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I have the same, ATP100:
warn anti-virus FILE DESTROY
Virus infected SSI:N Type:Anti-Malware Signature Virus:Gen.Variant.MSILHeracles.da651960 File:AD2F1837.HPPrinterControl_145.1.1083.0_neutral_~_v10z8vjag6ke6. Protocol:HTTP
I have uninstalled the HP update for printers and the problem ends
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No matter how many time trying to update, Tread intelligence MAchine Learning remain very much outdated…. 2017…
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Same for me
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hi to all the problem seems to be solved after the saturday signature update.
regards.
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Hello,
I've tryed again to update signature, but I still have the problem.
Attaching: signature update, signature release, firmware release and log.
Now it's too much day with this problem!
Please solve
Luca
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Dear all users,
We are currently investigating the problem. Please add the File Pattern "AD2F1837.HPPrinterControl*" on the Allow list in your Anti-Malware settings:
Here is the on-premise firewall setting:
Here is the Nebula firewall setting:
We will provide an update as soon as we have more progress. Thank you for your patience.
See how you've made an impact in Zyxel Community this year!
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Hello,
once you've provided fix it would be better to remove this exclusion?
Just to keep trace about the settings (300 firewall to manage!)
Thanks
Luca
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I agree with LucaPapaleo, I think it would be better to delete the whitelist entry after your fix. Please confirm.
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Hi @LucaPapaleo and @KS1983
Many thanks for your update. Currently, we are fixing it now. Adding the issued file pattern to the allow list should be a temporary workaround solution, so you can add this file pattern on the site that has this false positive detection and maybe won't add it to every managed firewall. Really appreciate your patience so far. Thanks.
See how you've made an impact in Zyxel Community this year!
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