Can't get multiple AP's to run

Chromy
Chromy Posts: 3
First Comment Friend Collector
edited May 21 in Wireless

Hi Community!

I have the following components:
-Fritzbox 5590 serving as a connection to the internet and as a DHCP
-Zyxel XGS1930-28 (non-POE) connected to the Fritzbox
-Netgear MS510TXPP (POE) connected to the XGS
-NWA210AX times 3 connected to the Netgear

When running one AP everything is fine and I can connect to the interet via mobile devices. The moment I start up the second one, the first one either loses his IP-Adress and goes offline, or the newly added one doesn't work.
I tried giving them static IP's but there is always one of them who doesn't take it and it shows no entry in LAN IP in the nebula control center.

Screenshot 2023-07-28 091145.png

I guess I might configured something wrong but I just can't figure it out.

Thank you!
-C

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Chromy,

    This is more likely because your AP (210AX EG) just connects back to the Nebula after it disconnected.

    I checked the event log and found its uplink disconnected frequently, which caused the AP cannot reach the default gateway. Please help to check the cable first.

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Chromy,

    Could you help to enable Zyxel support for us to check?

    Please go to Help (On the top of right) > Support Request > Zyxel support Access to enable and save.


    Zyxel Melen


  • Chromy
    Chromy Posts: 3
    First Comment Friend Collector

    Hi @Zyxel_Melen

    Thank you for the fast response. Access is enabled.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,584  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    Answer ✓

    Hi @Chromy,

    This is more likely because your AP (210AX EG) just connects back to the Nebula after it disconnected.

    I checked the event log and found its uplink disconnected frequently, which caused the AP cannot reach the default gateway. Please help to check the cable first.

    Zyxel Melen


  • Chromy
    Chromy Posts: 3
    First Comment Friend Collector

    Hi @Zyxel_Melen ,

    I changed a brand new cable with another brand new cable coming from the switch to the in-house cableing. And it seems to have done the trick. No disconnecting issues and no problem automatically switching from AP1 to AP2 and vice versa.

    So my config wasn't the issue but a bad cable. Who would have thought…

    Thank you so much for the help! :)

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