zyxel air new update

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Hyld
Hyld Posts: 3
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in Mobile Broadband

Zyxel air no longer works with Samsung Galaxy s23 ultra after update. As going to add logon informations the app shuts down. Any idea why this happens?

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  • SELBERG
    SELBERG Posts: 268  Master Member
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    App updated and working on my Samsung S23 Ultra.😀

    Screenshot_20240129_172304_Zyxel Air.jpg

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  • Noddy
    Noddy Posts: 48  Freshman Member
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    Yeah looks like the same for me (Galaxy A54 5G). It opens straight away to the camera now to scan QR code. If you click Help, there is then another link for "manual login". Click that and similarly it shuts down. There is an email of glosupport@zyxel.com on the app page in the Store. I'll email that and see what happens!

  • Noddy
    Noddy Posts: 48  Freshman Member
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    That went well. Email bounce back from recipient. 🙄

  • hubig
    hubig Posts: 1
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    edited January 17
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    The same with Samsung Galaxy A23 5G dual SIM, is finishing work when I'm trying to chose manual configuration at first start after the update. I didn't try to show him a QR code.

  • Hyld
    Hyld Posts: 3
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    The email adress glosupport@zyxel.com is not in use anymore!

  • Bob_C
    Bob_C Posts: 170  Zyxel Employee
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    Hi,

    I also see that the app is immediately closed after clicking "manual login".

    Regards,

    Bob

  • SELBERG
    SELBERG Posts: 268  Master Member
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    Is it just a Samsung problem or what, i have the same issue, S23 Ultra…..

  • Incaman
    Incaman Posts: 2
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    Hi All,

    I experience the manual login crashing issue too since update. I can see reviews of the app since this update on Google Play page also report this. Please fix app developers,

    Thanks,

    Luke

  • Hyld
    Hyld Posts: 3
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    I do not understand what You mean by "Please fix app developers" ?

  • Incaman
    Incaman Posts: 2
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    The coders behind the air app might be forum users.

  • Toro
    Toro Posts: 1
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    Hi to all,


    Has anyone managed to solve it ?!?

    Is it possible to contact support for the zyxel air app so they release an updated version with a fix?!?

    I've the same problem with a Samsung smartphone.

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