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Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers
Use Zyxel Air App to Setup and Manage Your 5G/4G LTE Routers Zyxel Air mobile app is designed to simplify your Zyxel 5G/4G LTE mobile router’s network management. Thanks to its simple, intuitive yet powerful features including setup, finding the best installation location, and routine network management for your device!…
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Looking for SIM card slot cover for Zyxel NR7103
I have a Zyxel NR7103, but the transparent plastic cover protecting the SIM card, USB and reset panel is missing. I am looking for: an original replacement cover, a 3D model such as STL or STEP, technical dimensions, or clear photos of the cover from both sides, preferably with a ruler or caliper for scale.
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Poor performance of NR7102
Hi I have a brand new NR7102 router, using SUNRISE in Switzerland as mobile internet provider. Details on the router: The firmware is v1.00(ABYD.0)C0 . Upgrade firmware function on router does not work. Message: "it is impossible to retrieve the information now. Please try again" No other firmware download provided by…
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Zyxel LTE7490-M904 doesn't recognise SIM cards
Hi, I've just bought Zyxel LTE7490-M904 device, but it doesn't recognise any SIM card I tried placing in - two different operators from Bosnia, UK EE, Telekom from Serbia. I saw some other posts on "special" firmware that makes various SIM cards detectible. Anyone knows anything about this issue? Kind regards!
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Zyxel LTE7460, LTE7480 and LTE7490
Hi! Where to find newest firmware? I have all these in use in several locations. Specific download page doesn't have firmware. Cheers,
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LTE7490
Had some time now and has been fine. Last few days I have had to reboot once, maybe twice a day at random times as connection is lost. Now surprisingly for the UK we have had some rather warm temps locally up to 37 deg C. Could this be a factor? I am sure some of these must be in hotter climates. I am going to try a…
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Support forum
Seems to have gone to pot. Hardly any members.
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How get supervisor od root password of NR7103 modem?
Hi, how can I get supervisor/root password of Zyxel NR7103 5G modem? I lost sticker on backs modem with default generated password. Someone wrote here that the password can be generated by the serial number, can someone help me with it please? If not, I throw it in the trash. :D Thank you. David
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LTE2566-M634 Shut down issue
I'm experiencing a repeated, reproducible shutdown on my LTE2566-M634 within about 2 minutes of every boot, even when the device is connected to an AC power source. I captured the system log across a full boot-to-shutdown cycle and found the direct cause: the power_battery service repeatedly fails to open the battery…
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NR7302 firmware upgrade
Hello i tried to make a firmware upgrade for my NR7302 5g broadband and the automatic update is not working. Where can i find the firmware to download it?
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zyxel7302 without label/sticker, need help!
Hi, i have a used zyxel7302 unfortunately the label with standard password is removed - any chance to get the wifi pwd. I reach the admin console in my browser but i am asked to put in credentials that i do not know either. Please help my data is S/N: S240Z50000531 / MAC 7C7716048378 / IMEI 351955791100688 / DT-Mat.Nummer:…
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NR7302 (retail) on 1.00(ACHA.5)b1_F0 — periodic eth0 link drops (/etc/ethers)
Hi Zyxel team, I own a retail NR7302 running firmware 1.00(ACHA.5)b1_F0, on the Deutsche Telekom 5G network (NR5G-NSA). I'm hitting a reproducible firmware bug and would like to request the newer firmware. Problem: The unit's Ethernet port (eth0) drops completely for 1–2 seconds, several times a day, sometimes in…
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NR7101 - Downgrade R13A04 to R13A02
Hello Everyone Here on the forum several files have been shared that allow incremental downgrades such as: "RG502QEAAAR13A02M4G-RG502QEAAAR11A07M4G" and "RG502QEAAAR11A06M4G-RG502QEAAAR11A03M4G" it's possible to have also the downgrade: "RG502QEAACR13A04M4G_ZYXEL-RG502QEAACR13A02M4G_ZYXEL" ? It would be very important to…
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Lost NR7303 admin password sticker
I don't know if Zyxel is doing this on purpose, but the "admin" password sticker has become illegible (while the serial number is still legible). Please help me recover my login password because without it, I can't align the antenna. S/N: S250Y27036516
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FWA515 cellular fallback without backup activated.
Hello everyone, I've been living something strange for 2 weeks. My fwa515 connected to FTTH as the main WAN folds into cellular WAN for no apparent reason because the FTTH connection works well. So I deactivated the WAN backup and the phenomenon is still happening! You can see it on the attached ping tests that go from 6ms…
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LTE7490-M904 - LTE Quectel upgrade
Hello Zyxel Support, I own a Zyxel LTE7490-M904 currently running: Router firmware: 1.00(ABQY.9)C0 Modem firmware: EG18EAPAR01A08M4G Current LTE module version: EG18EAPAR01A08M4G (Quectel EG18-EA module) I am writing to urgently request the firmware update package for the LTE module of my Zyxel LTE7490-M904 router. Could…
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NR7101 default WI-FI password
hello I bought a secondhand NR7101, but the antenna is missing wifi password sticker. How can I find wifi password so I can set up this router?
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FWA515 - 2.4GHz / MLO problems
Hi there, my FWA515 has got some problems with 2.4GHz too, some users are complaining about 2.4GHz issues and there's still no firmware update. 2.4GHz drops and all of my 2.4GHz devices (smart home) lose connection and are not functioning till I restart the FWA515. That's unacceptable. A firmware update would be great to…
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Lost NR7303 admin password sticker
Hi everyone! I need help because I lost my password to the administration portal of NR7303 and also the sticker, because I bought it second-hand. Could someone help me get to the password? S/N: S240Z42003948 Thanks!
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5G cpe with ppoe support
Does zyxel have any 5G cpe with pppoe support??? can any one suggest….
