I tried to register my switch and I got an error "Cannot find device"

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mickypen
mickypen Posts: 17
First Comment
image  Freshman Member
edited February 2024 in Switch

Can someone from Zyxel help me please

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,169
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    image  Zyxel Employee
    Answer ✓
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    Hi @mickypen,

    Thank you for your message. The myZyxel portal is an online service center that allows you to manage subscription services and licenses for your device. However, it can only register devices having a subscription service or license. Unfortunately, the XGS1250-12 does not have a subscription service or license. So, you cannot register it on the myZyxel portal.

    Could you share the reason you want to register your device?

    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,169
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    image  Zyxel Employee
    Options

    Hi @mickypen,

    May I know what model your switch is? And where did you try to register your switch?

    Zyxel Melen


  • mickypen
    mickypen Posts: 17
    First Comment
    image  Freshman Member
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    I tried to register it here: " https://portal.myzyxel.com/my/devices/link

    It's a XGS1250-12 network switch

  • Zyxel_Melen
    Zyxel_Melen Posts: 5,169
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    image  Zyxel Employee
    Answer ✓
    Options

    Hi @mickypen,

    Thank you for your message. The myZyxel portal is an online service center that allows you to manage subscription services and licenses for your device. However, it can only register devices having a subscription service or license. Unfortunately, the XGS1250-12 does not have a subscription service or license. So, you cannot register it on the myZyxel portal.

    Could you share the reason you want to register your device?

    Zyxel Melen


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