I tried to register my switch and I got an error "Cannot find device"

mickypen
mickypen Posts: 17  Freshman Member
10 Comments
edited February 16 in Switch

Can someone from Zyxel help me please

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @mickypen,

    May I know what model your switch is? And where did you try to register your switch?

    Zyxel Melen

  • mickypen
    mickypen Posts: 17  Freshman Member
    10 Comments

    I tried to register it here: " https://portal.myzyxel.com/my/devices/link

    It's a XGS1250-12 network switch

  • Zyxel_Melen
    Zyxel_Melen Posts: 1,617  Zyxel Employee
    First Anniversary 10 Comments Friend Collector First Answer

    Hi @mickypen,

    Thank you for your message. The myZyxel portal is an online service center that allows you to manage subscription services and licenses for your device. However, it can only register devices having a subscription service or license. Unfortunately, the XGS1250-12 does not have a subscription service or license. So, you cannot register it on the myZyxel portal.

    Could you share the reason you want to register your device?

    Zyxel Melen