NXC2500 Access Points randomly reboot
Hello,
all APs managed by our NXC2500 randomly reboot throughout the day.
I think it might be related to the following issue:
Here are the logs for such an event:
As far as I can tell there are no logs written on the AP before the reboot. First log entry is "NTP update has succeeded." I assume this is from the normal boot process.
Please help!
all APs managed by our NXC2500 randomly reboot throughout the day.
I think it might be related to the following issue:
[SPR: 1806281062] [eITS: 180500539] [Symptom] The managed AP reboot, the alert log shows CAPWAP AP Disconnect and alert CAPWAP AP SSID stop, it’s related with smart antenna.We installed version 5.40 in hope of fixing the behaviour, but sadly the reboots keep happening after the upgrade to the new version.
Here are the logs for such an event:
915 2019-01-14 00:41:53 172.21.32.73:46487 alert capwap AP Disconnect. MAC:04:BF:6D:11:00:20,Name:TDE-Z-B-G1-AP03,Reason:Idle in RUN State,Model:WAC6103D-I 916 2019-01-14 00:41:53 alert capwap AP SSID Stop. MAC:04:BF:6D:11:00:20,Radio:2,SSID:xxxx 917 2019-01-14 00:41:53 alert capwap AP SSID Stop. MAC:04:BF:6D:11:00:20,Radio:1,SSID:xxxxx 918 2019-01-14 00:41:53 alert capwap AP SSID Stop. MAC:04:BF:6D:11:00:20,Radio:1,SSID:xxxxxx
As far as I can tell there are no logs written on the AP before the reboot. First log entry is "NTP update has succeeded." I assume this is from the normal boot process.
Please help!
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All Replies
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Hi @PatrickS
When you see the log display again, could you collect the NXC and AP diagnostic info for us?
You can read this FAQ:
How to collect the controller/ AP diagnostic info by GUI?
https://businessforum.zyxel.com/discussion/2171/how-to-collect-the-controller-ap-diagnostic-info-by-gui#latest
Kathy0 -
Hi @Zyxel_Kathy
I sent you the diagnostics for the controller and one Access-Point via direct message.0 -
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Hi @Zyxel_Kathy
can you check the ticket for me? Sadly I was not allowed to answer the mail from Zyxel Communications <eitssupport@zyxel.com.tw>.0 -
@PatrickS
I received your mail and answer your question that set the data mode to local bridge will mitigate the symptoms.
Kathy0 -
Hello,
We are also facing this same issue in our office. we have a total of 6 ap's but only 1 ap is acting weird and rebooting randomly.
controller - nxc2500
ap - nwa5121-ni
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