Android devices cannot connect to the WiFi
Hey Zyxel Team,
We are facing an issue with 3 payment terminals(Android devices).
Each device cannot connect to the WiFi: it shows "saved" beside the SSID but it doesn't connect.
When I click on connect, it briefly shows "connecting" and then "saved".
Any recommendations, or experiences with similar issues?
I compared it with another installation with the same setup and it works.
I tried to disable/enable 2.4GHz or 5GHz to see how it reacts without success.
There are no MAC address filters.
We can connect iPads and laptops to this network but not those 3 terminals.
Best Answers
-
try changing Security Mode wpa2-mix
1 -
Hi @Aurélien ,
If other clients are successfully connecting to the SSID but Android devices are having trouble, please consult this article for troubleshooting guidance.
Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!
1
All Replies
-
Topology:
- SCR 50AXE > GS1915-8EP > NWA220AX-6E0 -
try changing Security Mode wpa2-mix
1 -
Hi @Aurélien ,
If other clients are successfully connecting to the SSID but Android devices are having trouble, please consult this article for troubleshooting guidance.
Be a Community MVP: Win a VIP Deal Dash on Your Next Zyxel Purchase!
1 -
Updating from WPA2 to WPA3 and it worked!
Thank you guys!0
Categories
- All Categories
- 395 Beta Program
- 2.1K Nebula
- 117 Nebula Ideas
- 81 Nebula Status and Incidents
- 5.1K Security
- 82 USG FLEX H Series
- 247 Security Ideas
- 1.3K Switch
- 69 Switch Ideas
- 914 WirelessLAN
- 34 WLAN Ideas
- 5.9K Consumer Product
- 211 Service & License
- 337 News and Release
- 71 Security Advisories
- 21 Education Center
- 5 [Campaign] Zyxel Network Detective
- 2K FAQ
- 912 Nebula FAQ
- 415 Security FAQ
- 237 Switch FAQ
- 207 WirelessLAN FAQ
- 46 Consumer Product FAQ
- 139 Service & License FAQ
- 34 Documents
- 34 Nebula Monthly Express
- 72 About Community
- 62 Security Highlight