Resolving connection issues for specific wireless clients?

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Zyxel_Judy
Zyxel_Judy Posts: 1,100  Zyxel Employee
First Anniversary 10 Comments Friend Collector First Answer
edited April 18 in Other Topics

If other clients are connecting successfully to the SSID but certain clients are unable to, please follow these recommendations.

  1. Update client driver: Verify if there's an updated driver for the client's device. If available, download and install the latest version to ensure optimal compatibility and performance.
  2. Check client wireless standard compatibility: Ensure that the wireless standards of the client devices (e.g., 802.11a/b/g/n/ac) are compatible with your network’s settings.
  3. Check client security mode compatibility: Check whether the security mode (e.g., WPA2, WPA3) of these devices is compatible with the network’s security settings.
  4. Reset network settings on client: Remove (forget or delete) the SSID profile from the client's Wi-Fi list. Then, attempt to reconnect to the network.

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Judy