Flex 200H - Time needed for reboot to regain contact with Nebula

GiuseppeR
GiuseppeR Posts: 526 image  Master Member
Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Engineer Level 1 - Nebula First Comment Friend Collector
in Security

Hello everyone,

I updated to a custom firmware the 200H to check a software upgrade, so I was able to reboot it manually via Nebula Configurator. Well done.

My question is related to time needed for reboot, is it normal to see the firewall offline for about 12-14 minutes?

immagine.png

Thanks a lot

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    There is no definitive answer to this question, as it depends on your network and firewall configuration.

    If there are multiple settings, it may take 5-7 minutes for the USG FLEX200H to come online in Nebula after firmware upgrade/ reboot. For simpler configurations, it can take around 2-3 minutes.

    In your screenshot, the first offline instance is due to a firmware upgrade, while we believe the second offline instance occurred because you manually rebooted the firewall.

    Zyxel_Judy

    Untitled Image

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,317 image  Guru Member
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @GiuseppeR ,

    There is no definitive answer to this question, as it depends on your network and firewall configuration.

    If there are multiple settings, it may take 5-7 minutes for the USG FLEX200H to come online in Nebula after firmware upgrade/ reboot. For simpler configurations, it can take around 2-3 minutes.

    In your screenshot, the first offline instance is due to a firmware upgrade, while we believe the second offline instance occurred because you manually rebooted the firewall.

    Zyxel_Judy

    Untitled Image

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