myZyxel portal - strange active/inactive devices (200H, Flex100, USG60)

Hi @GiuseppeR

The device status shown on the myZyxel portal depends on whether the device has communicated with the Zyxel server within approximately 30 days. If a device has not communicated with the server within this period, it is marked as "inactive."

To investigate further, could you please share your USG FLEX 200H’s MAC address and S/N with us via private msg? We’d be happy to take a closer look.

Hi @GiuseppeR

I apologize for the delayed update.

Regarding the device's active/inactive status on myZyxel, as previously mentioned, it displays whether the device has connected to the myZyxel server in the last 30 days. However, since the connection process for the USG FLEX H series firewall differs from our other product lines, this may result in some incomplete information. To check the active or inactive status of the USG FLEX H series firewall, please refer to the connection status on its local GUI or the Nebula Control Center.

Additionally, the device search function on myZyxel supports only full name searches, not partial ones. Therefore, if you would like to search for a specific model, please use the complete name. To enhance your search experience on myZyxel, you can set a custom tag for your device and search using that tag.