GS1008HP broken-down

Greg22 Posts: 3  Freshman Member

October 11 in Switch

hi,

after barely 2 years of service the POE switch is broken, all the LEDs are flashing, despite the so-called lifetime warranty it is impossible to find a contact at Zyxel for support!

Does anyone have a solution?

BR

Greg

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  Zyxel_Melen Posts: 2,595  Zyxel Employee

  

  October 11

  Hi @Greg22,

  May I know if this switch keeps lighting all PoE port LEDs and all Link port LEDs from time to time? May I know if the issue still exists if you isolate the power cable of GS1008HP?

  Zyxel Melen
  
  
  

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  Greg22 Posts: 3  Freshman Member

  

  October 11

  Hi Melen,

  it happens after a few minutes of operation and even when nothing is plugged into it, it didn't do it before... so I don't see how it could be a shielding problem..

  https://youtu.be/z1PU7Ddbdow

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  Zyxel_Melen Posts: 2,595  Zyxel Employee

  

  October 11

  Hi @Greg22,

  Thanks for the video. I just wanted to make sure this issue is not due to insufficient power. I'm checking with my team and I will keep you posted.

  Zyxel Melen
  
  
  

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  Zyxel_Melen Posts: 2,595  Zyxel Employee

  

  October 14

  Hi @Greg22,

  This issue is a hardware issue. Please reference this FAQ to submit an RMA request.

  https://support.zyxel.eu/hc/en-us/articles/360002463234-Zyxel-Support-Portal-RMA-Claiming-Warranty-Service-for-a-Zyxel-Product-Using-the-RMA-Process

  Zyxel Melen
  
  
  

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