200H: Device Registration Status: Not Registered

bbp · October 11

Last few days this happens a lot.

bbp · October 11

You need to improve on that. People rely on security services.

PeterUK · October 12

run

tracetcp he.myzyxel.com:443

tracetcp auth-mtls.api.cloud.zyxel.com:443

also ping checks look to be done by TCP 4335

bbp · October 12

Hi Peter, I have no problem reaching he.myzyxel.com. (traceroute -n -p 443 -T he.myzyxel.com)

Problem is target responds with 'status code 500' when 200H is querying it via API. That's internal server error (codes 5xx) on target side.

Zyxel_Melen · October 14

Hi @bbp,

May I know if this issue occurred on the device that has been registered? If not, could you send the MAC address and Serial number of that device to check?

bbp · October 14

https://community.zyxel.com/en/discussion/comment/70480#Comment_70480

Yes, device was previously registered. Sent you serial and MAC in private message.

200H: Device Registration Status: Not Registered

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