V1.30 stuck booting

PeterUK
PeterUK Posts: 3,461  Guru Member
100 Answers 2500 Comments Friend Collector Seventh Anniversary
edited October 20 in USG FLEX H Series

So I upgraded to V1.30 all seemed to be working went and changed a setting and the UI locked up so I did the only thing I could and unplug it and plug it back in again 10 minutes later its still booting.😥

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,644  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @PeterUK ,

    We have confirmed that there is a configuration conversion issue when upgrading from firmware version 1.21 to 1.30 with your configuration. We have shared a firmware update that includes a fix for your case via the private message. This solution will also be incorporated into the next official firmware release.

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All Replies

  • Dylan96
    Dylan96 Posts: 21  Freshman Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    Did you manage to restart it? Should we wait to update the firmware?

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 20

    I think its bricked can't seem to get to it by COM either

    suggest not updating at this time if I can't recover from it

    I did backup my config on V1.30 before rebooting for Zyxel team to look if they want to PM me

    update with COM hooked up I see starting services and config-apply… with moving …. and ####

    I will give it 20 minutes and hope it boots

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    So at 20 minutes this happened so its now rolling back to the other slot should see it boot in 5mins

    Capture2.PNG

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    config did not load so reset was done just waiting for it to boot again on V1.21

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Ok so I'm back on defaults of V1.21

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Trying V1.30 again and now its stuck starting services and config-apply don't think it will load this time

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    It failed to load V1.30 this time😪

  • bbp
    bbp Posts: 66  Ally Member
    First Answer First Comment Friend Collector Fifth Anniversary

    I'm not going to risk it yet, until they have all hands on deck (in about an hour or so).

    Thanks for warning! Appreciated.

  • PeterUK
    PeterUK Posts: 3,461  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 21

    I see they have removed it from Nebula

    It seem the config was reordered loaded fine but a simple change locks up the the UI then when you unplug it to plug it in again the config is corrupted and after 25 minutes you load back to the other firmware slot

  • Dylan96
    Dylan96 Posts: 21  Freshman Member
    Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security First Comment Friend Collector

    @Zyxel_Melen Any updates on the situation?

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