Unstable Internet with MTU not default Firmware 1.30 700H

YanShadowGT
YanShadowGT Posts: 14  Freshman Member
First Comment Friend Collector Fourth Anniversary

When I change the firmware to the new version 1.30, the internet becomes totally unstable, there are many micro drops and this causes the services to disconnect. I have a slight suspicion that it is because my MTU is 1400 and not the default of 1500. I cannot return it to the default because I need that value for some packets that are handled with the provider. If there is a solution please let me know. I attach a photo that shows version 1.30 and when returning it to 1.21 the internet is stable.

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  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @YanShadowGT,

    I would like to clarify which interface you changed the MTU size? WAN or LAN interface?

    Zyxel Melen


  • YanShadowGT
    YanShadowGT Posts: 14  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Good morning,

    I have 1400 on all interfaces. This number was reached to improve the VPN speed because it was very slow at MTU 1500.

    Tnx

  • YanShadowGT
    YanShadowGT Posts: 14  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hello, I would like to tell you that I changed the MTU to 1500, the default, thinking that was the problem, but it did not solve the problem. The internet is very unstable, there are micro outages, the problem is that we handle billing by sending XML to our certifier, all these small 1K files, the Firewall stays stuck or on hold and does not work correctly, all this happens with version 1.30, I go back to 1.21 and it works without problem. The DNS searches sometimes respond, sometimes they don't, the internet speed tests work perfectly when downloading but when uploading it either loses the signal or gives a speed lower than 500k when we have 200Mbps. Please check this version to see if there is no problem with the scanning of small files.

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,577  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @YanShadowGT,

    Thanks for the testing. Could you share your firewall configuration so we can check this issue? We haven't received other reports with a similar issue to yours, but we will keep tracking it.

    Zyxel Melen