Wireless FWA710

WoooolyWonka
WoooolyWonka Posts: 5  Freshman Member
First Comment Friend Collector
in Wireless

hello

I have the following problem.
When I activate the WiFi in the WebGui, the Zyxel SSID is displayed but I cannot connect to the modem for the initial setup using the Zyxel Air app. It works using 192.168.1.1. I just changed the existing password. The firmware is the most recent from the homepage. The modem's SSID is also displayed in the WiFi settings on the phone but I cannot connect.
Can someone maybe help with this?

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,245  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @WoooolyWonka

    Could you provide more details about the issue? Specifically:

    • Are you able to connect to the Zyxel SSID but cannot access the internet?
    • Or is the connection to the SSID failing altogether, even with the correct password?

    Additionally, when you connect the FWA710 via its Ethernet port and access the default IP address (192.168.1.1), are you able to access the web configurator successfully?

    Kay

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  • WoooolyWonka
    WoooolyWonka Posts: 5  Freshman Member
    First Comment Friend Collector

    hello

    Yes, exactly, that's the problem! I can't connect to the SSID of the WLAN with the correct password. I can access the webgui via LAN on 192.168.1.1.

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,245  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security

    Hi @WoooolyWonka

    To resolve the issue, please try the following steps:

    1. Forget the SSID: On your device, forget the Zyxel SSID from the WiFi settings and then reconnect by scanning the QR code available in the web configurator.
      image.png
    2. Reset the device: If the issue persists after trying the above, reset the FWA710 to its default settings and allow the SSID to broadcast again for the initial setup.

    Please note that we recommend using an Ethernet LAN connection for configuration, as the SSID stops broadcasting 30 minutes after enabling the WiFi setting for security purposes.

    Kay

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  • WoooolyWonka
    WoooolyWonka Posts: 5  Freshman Member
    First Comment Friend Collector

    @Zyxel_Kay

    Thank you very much for your answer. I will try it this evening and then let you know

  • WoooolyWonka
    WoooolyWonka Posts: 5  Freshman Member
    First Comment Friend Collector

    @Zyxel_Kay

    Hello Kay

    I have now tried to connect to the router using a QR code, but unfortunately without success. The SSID and password are the same as on the back. I don't want to reset the router to factory settings because otherwise everything works and I then have to spend some time getting everything working. So I'll live with it. Maybe I'll have to reset it for another reason in the future.

    Thank you!

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