USG FLEX 50W (USG20W-VPN) no graphs

gmarin
gmarin Posts: 8  Freshman Member
First Comment Sixth Anniversary
in Security

Hi I don't have graphs on cpu or others when I clic on the line

I don't have anymore graphs on traffic

Since the version 5.39 of firmware

Is there anybody who can explain to me how to retreive graphs?

I don't receive automaticaly the daily report, the smtp server is correct because I receive the report when I clic to send the report now (but all graphs are empty)

Excuse me for my english

If you need more element, tell me

Best regards

Gilbert

Accepted Solution

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @gmarin,

    Is it possible to provide a remote PC so we can access your firewall to check? Please send me the remote information in a community message. The remote can be TeamViewer or AnyDesk. Please note that the remote password should be fixed so we can access it once the PC reboots.

    Zyxel Melen


  • gmarin
    gmarin Posts: 8  Freshman Member
    First Comment Sixth Anniversary

    Hi, why do you need to reboot my pc?
    The problem is on zyxel because I don't see any graphs on the usg20w-vpn from several pc

  • gmarin
    gmarin Posts: 8  Freshman Member
    First Comment Sixth Anniversary

    I have the diag-info if you need

  • Zyxel_Melen
    Zyxel_Melen Posts: 2,567  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @gmarin,

    About the PC reboot part, we have had many cases in which our customer provided us with a remote PC to check their issues. But somehow, they rebooted it for some reason, which caused us to have to wait for the new password. Therefore, we usually asked to set a static IP in case the user rebooted the PC by themself.

    I asked for the remote for this issue because I wanted to check the device's GUI and conduct a deeper investigation. The diag-info might not help in the investigation.

    Zyxel Melen


  • gmarin
    gmarin Posts: 8  Freshman Member
    First Comment Sixth Anniversary

    Ok my id is 1 364 086 277

    How can I pass you the password without putibg it in the forum?

  • gmarin
    gmarin Posts: 8  Freshman Member
    First Comment Sixth Anniversary

    Sorry the is 840 912 349

  • gmarin
    gmarin Posts: 8  Freshman Member
    First Comment Sixth Anniversary

    The pc is a Linux Mint 20 LMDE

  • valerio_vanni
    valerio_vanni Posts: 116  Ally Member
    5 Answers First Comment Friend Collector Third Anniversary
    Answer ✓
    https://community.zyxel.com/en/discussion/comment/72623#Comment_72623

    You can write a private message to him.

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