V1.30 stuck booting

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  • PeterUK
    PeterUK Posts: 3,459  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    Will be doing more testing later today but I think it has to do with the bridge.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @PeterUK ,

    We were unable to reproduce the issue you're experiencing. Based on your description, we suspect there may be some configurations that are incompatible with firmware version 1.30. To help us investigate further, could you please provide the following information:

    1. Go to Maintenance > Diagnostics > System Logs and download the boot-config-error file.
    image.png

    Navigate to Maintenance > Firmware/File Manager > Configuration File and download the configuration file that includes the date, and any differences compared to the three files listed below.

    image.png

    Judy

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  • PeterUK
    PeterUK Posts: 3,459  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary
    edited October 21

    PM sent

    and in the mean time doing my config again from defaults on V1.30☹️

  • PeterUK
    PeterUK Posts: 3,459  Guru Member
    100 Answers 2500 Comments Friend Collector Seventh Anniversary

    So I'm now 99% config to V1.30 now and with no trouble I did some copy and paste to get most of it done.

    I don't know where in the config caused such a problem.

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @PeterUK ,

    We have confirmed that there is a configuration conversion issue when upgrading from firmware version 1.21 to 1.30 with your configuration. We have shared a firmware update that includes a fix for your case via the private message. This solution will also be incorporated into the next official firmware release.

    Judy

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  • SP84
    SP84 Posts: 2  Freshman Member
    First Comment

    My firewall UI and SSH are no longer working at all after upgrade to 1.30.
    Is there still no official release? Can you please share the updated firmware to fix?
    Thanks

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,631  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    Hi @SP84 ,

    Could you tell us which model and firmware version you are using - is it 1.30P0 or 1.30P1?

    Judy

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