NXC2500 + NWA123-AC

NosFreat
NosFreat Posts: 2  Freshman Member

Hello

I've recently purchased an NXC2500 and 3 NWA1123-AC secondhand, it seems though that the NXC2500 is already connected to another Nebula account and I'd like to know how to handle this, as the items was purchased through an auction I don't have access to the sellers information to ask them to remove the devices from their Nebula account.

Also is it possible to manage the NWA1123-AC units through the NXC2500? or do i need to manage them individually?

Best regards in advance!

Accepted Solution

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @NosFreat

    Thank you for reaching out to the Zyxel Community!

    To address your questions:

    1. Managing the NWA1123-AC through the NXC2500:Yes, the NWA1123-AC can be controlled by the NXC2500 as it supports AP Controller mode. You do not need to manage the NWA1123-AC units individually if they are connected to the AP Controller NXC2500.
    2. NXC2500 Registration Issue:The NXC2500 does not support Nebula Cloud mode and cannot be registered on Nebula Control Center (NCC). The device is likely registered to the previous owner’s Zyxel account.If you'd like to register the device to your account, you’ll need to provide proof of ownership. Please send the following details to me via private message:
      • A photo of the device label (showing the serial number and MAC address)
      • Your purchase invoice

    Please note that both the NXC2500 and NWA1123-AC have reached their End-of-Life (EOL) status. While they can still function, we recommend considering an upgrade to our latest models for better performance and ongoing support. You can explore the current offerings on our website https://www.zyxel.com/global/en/products/wireless .

    Let me know if you need further assistance!

    Kay

All Replies

  • Zyxel_Kay
    Zyxel_Kay Posts: 1,280  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - WLAN Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security
    Answer ✓

    Hi @NosFreat

    Thank you for reaching out to the Zyxel Community!

    To address your questions:

    1. Managing the NWA1123-AC through the NXC2500:Yes, the NWA1123-AC can be controlled by the NXC2500 as it supports AP Controller mode. You do not need to manage the NWA1123-AC units individually if they are connected to the AP Controller NXC2500.
    2. NXC2500 Registration Issue:The NXC2500 does not support Nebula Cloud mode and cannot be registered on Nebula Control Center (NCC). The device is likely registered to the previous owner’s Zyxel account.If you'd like to register the device to your account, you’ll need to provide proof of ownership. Please send the following details to me via private message:
      • A photo of the device label (showing the serial number and MAC address)
      • Your purchase invoice

    Please note that both the NXC2500 and NWA1123-AC have reached their End-of-Life (EOL) status. While they can still function, we recommend considering an upgrade to our latest models for better performance and ongoing support. You can explore the current offerings on our website https://www.zyxel.com/global/en/products/wireless .

    Let me know if you need further assistance!

    Kay