Wireless Controller Issues on Recovery Firmware?

bkuschel
bkuschel Posts: 5  Freshman Member
First Comment Friend Collector Fourth Anniversary
in Security

Hi,

I have an ATP800 which had to go to the recovery firmware.

It was being used as the controller for a WAX620D-6E prior to the recovery, but it no longer shows up in the management AP list afterwards.

I've tried the standard steps of rebooting both devices, as well as resetting the AP.
The ATP800 can ping the AP without issue. A USG110 is able to manage the same WAX620D-6E successfully, so there appear to no issue with the AP.

What is the safest way to troubleshoot this?
Can I just roll back to the standard V5.39(ABIQ.1) firmware after upgrading App Patrol to 1.0.0.20250102.0 without risk of getting knocked offline again?

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 1,758  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula

    HI @bkuschel ,

    Could you have to provide the ATP800 and WAX620D-6E's diagnostic files. We'll check whether any issue between their connection?

  • bkuschel
    bkuschel Posts: 5  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hi @Zyxel_Judy,

    Thanks for getting back on this. However, I decided to try switching back to the original V5.39(ABIQ.1) firmware to get wireless up before today and that did resolve the issue.

Categories

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）