V1.32 500H: the logs are broken

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Mk88_it
Mk88_it Posts: 87
First Comment Friend Collector Fourth Anniversary
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in USG FLEX H Series

The logs are broken even with 1.32 firmware

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Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,782
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited April 2025 Answer ✓
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    Hi @Mk88_it ,

    We've identified and resolved the issue where some settings were not written fully into the configuration file that were preventing event logs from being generated, which also caused the 'Log Setting' page to fail to load properly.

    Please monitor to confirm the logs is working correctly. If you encounter this problem again, we would appreciate if you could provide us with the specific steps that you think led to the issue, as this would help us reproduce and address it more effectively.

    Zyxel_Judy

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  • Zyxel_Judy
    Zyxel_Judy Posts: 2,782
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    image  Zyxel Employee
    edited April 2025 Answer ✓
    Options

    Hi @Mk88_it ,

    We've identified and resolved the issue where some settings were not written fully into the configuration file that were preventing event logs from being generated, which also caused the 'Log Setting' page to fail to load properly.

    Please monitor to confirm the logs is working correctly. If you encounter this problem again, we would appreciate if you could provide us with the specific steps that you think led to the issue, as this would help us reproduce and address it more effectively.

    Zyxel_Judy

  • Mk88_it
    Mk88_it Posts: 87
    First Comment Friend Collector Fourth Anniversary
    image  Ally Member
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    Hi @Zyxel_Judy thanks for your immediate support.

    I don't fully understand your explanation, especially when you say "some settings were not written fully" 🤔….. but ok.

    I'll monitor the situation and let you know if this problem appears again.

    Anyway, I want to clarify that I didn't do anything that could cause the problem. I just configured the HA feature and didn't make any other changes to the system after the 1.32 firmware installation

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