USG FLEX 500 FIREWALL FREEZES AND REBOOTS

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PaoloArlotti
PaoloArlotti Posts: 2  Freshman Member
Sixth Anniversary Nebula Gratitude
edited May 15 in Security

I'm having issues with two USG FLEX 500s in HA (High Availability). Every 2 to 4 days, they freeze (PWR+SYS LEDs off and port LEDs blinking)."

The tests I have performed are:

  • Shut down the passive firewall and leave only the master active.
  • Shut down the master firewall and leave only the passive one, promoted to master

The problem still occurs.

Mode: onpremise Firmware: 5.39(ABUJ.1) 

After enabling debug mode, I collected these logs:

zyx-log.log

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  • Zyxel_James
    Zyxel_James Posts: 788  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate 100 Answers

    Has this issue been occurring since the first day the HA setup was deployed, or was it running normally for a while and only started happening recently? Or do you have any configuration changed recently?

    To look into freeze/reboot issue, I would like to know more about your network environment. Please check your inbox, I will leave a message to you, thanks.

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