restore configuration

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Dpj
Dpj Posts: 146  Ally Member
First Comment Friend Collector Second Anniversary
in USG FLEX H Series

Hello,

For example:

let say i have an usg flex, and rearanged the ports. Like: ik gave p1 the name WAN, and further i configured P2, p3 p4 and p5 as LAN. Wan is dhcp, lan is 192.168.1.1 with dhcp server turned on. I make an backup from the config in nebula.

When i do a factory reset of te flex50h. the orinal names and ip addresses are restored of course.

What i see when i do then a restore from the backup, the config is restored. but i don't have internet. When i run the diognostics from the usg flex 50h, and do an ping to an wan addres, there is no result. I have to turn of and on the device, and then everything is fine.

Why not auto reboot after an restore from nebula? It makes it more difficult now to make an restore remotely.

yours dennis

p.s. when you do an restore with the original port settings everything is fine.

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 82  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 5 Answers First Comment

    Hi @Dpj,

    We attempted to reproduce the behavior you described regarding the USG FLEX 50H not regaining internet access after restoring a configuration via Nebula. However, we were unable to replicate the exact issue in our test environment.

    To help us investigate further, could you please provide the configuration files of the USG FLEX 50H before and after the backup and restore process.

    You can send this information to us via private message by clicking on my account and selecting "Message".

    For your reference, here are the steps on how to collect the required files:

    • Since the device is in cloud management mode, please navigate to Side-wide > Devices > Firewall
    • Scroll down the page to find Backup & restore
    • Click the download icon to get the config file

    With these details, we can better understand what's happening and assist you more effectively.

    Thank you for your cooperation!

    Zyxel Tina

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 82  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 5 Answers First Comment
    https://community.zyxel.com/en/discussion/comment/77850#Comment_77850

    Screenshot attached: config file download

    image.png

    Zyxel Tina

  • Dpj
    Dpj Posts: 146  Ally Member
    First Comment Friend Collector Second Anniversary

    i will try to reproduce it. because i had to continue also, but will come back to you

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