I'm Insane: Bought another USG FLEX H expecting better

MikeForshock
MikeForshock Posts: 57  Ally Member
First Comment Friend Collector Fourth Anniversary
in Security

Seems I am a glutton for punishment…

Upload a config file that has an error (adding address objects vs. the Web UI) the device will factory reset and you have to start the setup all over, the firmware re-downloads (already on the latest) and start over. No option to revert like previous.

Additionally there is no log to help debug.

Using the "Test" in the config manager will always pass.

All Replies

  • MikeForshock
    MikeForshock Posts: 57  Ally Member
    First Comment Friend Collector Fourth Anniversary

    Appears that the issue now is the https cert is not the factory and isnt part of the config.

    Will require a factory reset to gain access again

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,697  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @MikeForshock

    May I help to check this issue? I will send you a private message to get this issue configuration.

    Zyxel Melen


  • MikeForshock
    MikeForshock Posts: 57  Ally Member
    First Comment Friend Collector Fourth Anniversary

    The issue is that the certificate referenced was not in the router and is not part of the config. there is a new backup option that apparently is more of a device image that may include the certificate. Granted, it doesn't appear to be a good way to clone devices.

  • trench3487
    trench3487 Posts: 5  Freshman Member
    First Comment Friend Collector

    I also found that you need to update the backup firmware from CLI (cmd cloud-helper get firmware X) to be able to apply new configuration file. Without it keep trying to apply the config to a old version of uOS for the initial setup process…

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,697  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited August 28

    Hi @trench3487

    According to your description, this is more likely configuration applying encountered some issue. Could you send the configuration file to me so I can help to address it?

    I did a local test and I didn't fail back to old version, still the same version when I apply config file.

    Zyxel Melen


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