XGS1250-12 not linking at 10G or any speed / port
I have 2 systems (win11) and I am using ASUS XG-C100C NIC. Neither NIC will establish link with the switch. I have tried auto negotiate, forcing both sides the 10G. No success. If I set the card to auto and plug into a 1G port, same results. NIC supports 1,2.5,5,10G. I have tried several cables Cat6, 7' long. If I use the same cable and plug NIC into a netgear switch, it immediately links at 1G and passes traffic. I upgraded my switch firmware to v2.00(ABWE.1)C0, no change. I have verified I have the latest driver from ASUS for the NIC. Any suggestions?
All Replies
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Hi @cozman,
Could you help provide some clarification?
- Did you check the per port status on switch web GUI? Is the switch port linked down?
- Please help to connect a loop on the switch. If neither of the ports can't link up, this could be a device hardware issue. In addition, the XGS1250-12 enable loop prevention by default, therefore, you will find only one port is linked up in the web page.
- Please help to check if the switch front panel has an LED ECO mode button. If so, please check if the LED ECO mode is enabled/on in Management tab. Or, help to press it for 5 seconds and then release. LED ECO mode will change the link LED to be disabled when the link status is up.
Zyxel Melen0 -
Update:
Please also check:
- Please check if the IEEE 802.3az EEE is disabled. If not, please disable it and reconnect again. EEE might affect the connection.
- May I know if the XGS1250-12 connect to the netgear switch will link up? Or have you tried to connect other devices to XGS1250-12?
Zyxel Melen0 -
- Yes, showing enabled, but down.
- Looped ports, no change or link. Both show down.
- Verified eco mode is off. Other link lights working fine.
- IEEE 802.3az EEE is disabled.
- Netgear is linked and passing traffic, as are all the 1G ports. Ports 11 & 12 are also working as expected.
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Hi @cozman,
Since answer 2 and 5 looks like conflict, may I clarify more details?
- Could you help to screenshot the per port status when doing port loops? Or take a photo of switch front panel for port Link LED status.
- About answer 5, do you mean XGS1250 connect to Netgear will link up and works on all of ports? (XGS1250-12 port 1 to port 12)
Zyxel Melen0 -
When looped, no link lights on either port and GUI shows both down. To clarify, port 1 is uplink to Netgear, linked at 1G full working properly. Ports 2 - 8 work as expected. Nothing on ports 9 & 10. 11 is linked at 10g full. 12 is a DAC cable, linked at 10G full. If I move cable from 11 to 10, no activity on switch. No link light and GUI shows down. It appears that ports 9 & 10 are just dead or inoperable. Let me know if you still need screenshot.
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Any updates on this?
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Hi @cozman
Thanks for the details. Sorry we had a typhoon vacation, so the reply was delayed. The result shows port 9 - 10 has hardware issue. Please help to submit RMA ticket via this path:
Zyxel Melen0
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