HAve this AP NWA50AX

fedthans
fedthans Posts: 1  Freshman Member
in Wireless

Hey

I have problem to logon to this AP i my house! i have config the AP and i can see the AP SSID and Pasw to the WIFI, but i can not connect to the AP non of my Devices!

Then i take it withme to my job connect to my Working plave network and all works! all my Laptop and my Iphone works without make some config to the AP, just plugin to the network and it works!! so why does i not work at my home, what have i missing tom the config!
need some advice thanks :-)

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 159  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @fedthans,

    Welcome to Zyxel Community!

    The NWA50AX relies on your main router/gateway to assign IP addresses to devices via DHCP. Therefore, please verify your DHCP server is enabled and functioning; otherwise, your devices may not be able to obtain IP addresses.

    To help pinpoint the issue, please provide the following details:

    • From your statement, do you mean:
      • You cannot connect to the Wi-Fi SSID broadcasted by the AP?
      • Or you can connect to the SSID, but there is no internet access?
      • Or something else? (Screenshots are welcome.)
    • You mentioned “I have configured the AP” — could you let us know what settings were configured? If possible, could you please provide the configuration file with us by following this FAQ via private message?
    • How is the NWA50AX connected to your home router/gateway? Please share your network topology.
    • Is the NWA50AX managed via Nebula Cloud or in Standalone mode?
    • Are there any specific error messages on your devices when trying to connect to the WiFi?
    • What firmware version is currently running on your NWA50AX?

    Zyxel Tina

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