Nebula Registration pop-up window

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Peppino
Peppino Posts: 180 image  Master Member
First Comment Friend Collector Seventh Anniversary
in USG FLEX H Series

Dear Team,

I have a 200H, that is registered in Nebula,

image.png

and I can see it there, still whenever I log in to the standalone GUI, I get this pop-up window:

image.png

Is there a way to get rid of this somehow?

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 402 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @Peppino,

    Could you please provide us with remote access so that we can directly check the issue on your device?

    There are two ways you can grant us access:

    1. Enable Web GUI access from WAN – please refer to this FAQ for the steps.
    2. Provide a remote PC that is connected to the firewall via Ethernet. You can then share the TeamViewer or AnyDesk ID and password with us via private message.

    Zyxel Tina

  • Zyxel_Tina
    Zyxel_Tina Posts: 402 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 50 Answers First Comment

    Hi @Peppino,

    It looks like this issue may have been related to a previous beta program, where the services on your device were directed to the ebeta server. Recently, we have updated your device so that the services now point back to official, and the status should be normal again.

    Could you please try using the device and confirm if everything is working fine now? If you still notice any issues, please let us know and we’ll be glad to assist further.

    Zyxel Tina

  • Peppino
    Peppino Posts: 180 image  Master Member
    First Comment Friend Collector Seventh Anniversary

    Thank you Tina, your help is much appreciated! Looks to be working fine now.

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