NWA130BE lost clients

DaveM84
DaveM84 Posts: 3  Freshman Member
First Comment
in Wireless

In my NWA130BE with the latest two firmware versions, I have lost the client list.
Everything works fine, but there are no clients.

Firmwares:
V7.20(ACIL.1)
V7.20(ACIL.2)

Screenshot 2025-09-23 105353.png

Screenshot_20250923_105601_nebula.jpg

Any ideas?
Thanks, everyone.

All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,854  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @DaveM84

    According to the screenshot, it is more likely your AP can't sync the system time with NTP server. With the wrong system time, Nebula could not display the correct current info.

    Please allow UDP 123 for *.pool.ntp.org & time.google.com on your router/firewall.

    Zyxel Melen


  • DaveM84
    DaveM84 Posts: 3  Freshman Member
    First Comment
    edited September 26

    Thanks for the replay @Zyxel_Melen

    Bingo! AP log say: "NTP server update failed."
    But don't undestand why …
    The switch use the same *.pool.ntp.org and its work, while the AP fails.

    How can I investigate ?

    Thank you
    Dave

  • Zyxel_Melen
    Zyxel_Melen Posts: 3,854  Guru Member
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited September 26

    Hi @DaveM84

    Please help to enable zyxel support access, we will help to check on this issue. I will send you a private message to confirm your device's mac address so we can find your org.

    https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

    Zyxel Melen


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