NWA210BE doesn't have a QR code for Nebula.

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Alex_under
Alex_under Posts: 5 image  Freshman Member
First Comment
in Wireless

When I'm trying to add it manually to my Nebula device list, it says that the device is registered to another account.

How can I reset it?

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited December 2025 Answer ✓

    Hi @Alex_under

    There are two places have the QR code sticker, one is the sticker under the device, another is the sticker on the box.

    If you couldn't find it for some reason, please help to follow these steps:

    1. Factory default your AP by pressing the reset button for 10 seconds.
    2. Access your AP when it is isolated from the Internet. For example, remove the AP's uplink/deny the Internet access for the AP's IP.
    3. Login to the AP and choose Cloud management mode. Then you will see the Device's QR code after apply cloud management mode.
    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,367 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited December 2025 Answer ✓

    Hi @Alex_under

    There are two places have the QR code sticker, one is the sticker under the device, another is the sticker on the box.

    If you couldn't find it for some reason, please help to follow these steps:

    1. Factory default your AP by pressing the reset button for 10 seconds.
    2. Access your AP when it is isolated from the Internet. For example, remove the AP's uplink/deny the Internet access for the AP's IP.
    3. Login to the AP and choose Cloud management mode. Then you will see the Device's QR code after apply cloud management mode.
    Zyxel Melen


  • Alex_under
    Alex_under Posts: 5 image  Freshman Member
    First Comment

    Thanks, that worked.

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