FWA710 and Zyxel Air App

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Pete22
Pete22 Posts: 2 image  Freshman Member
in Wireless

Hello,

I've followed the instructions on the link below to setup the Zyxel Air app with the FWA710 but I get the attached error saying it's not compatible with the FWA710.

Is this is a known issue or a work around exist please?

Thanks

Pete

https://support.zyxel.eu/hc/en-us/articles/8414332752530-Zyxel-Air-App-Installing-FWA710-and-Increase-Speed-via-Zyxel-Air-App#h_01JZQ98XRTC00ZFZNFCJGTA7NP

Screenshot_20260225-222905.png

All Replies

  • Zyxel_Tina
    Zyxel_Tina Posts: 857 image  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Network Administrator - Switch 100 Answers 500 Comments

    Hi @Pete22,

    Welcome to the Zyxel Community!

    After checking, we confirm this is a known issue with the problem you're encountering. We'll fix it as soon as possible and update you here once we have a confirmed timeline.

    We appreciate your patience and understanding.

    Zyxel Tina

  • Zyxel_Melen
    Zyxel_Melen Posts: 4,837 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate

    Hi @Pete22

    The new version 1.2.8.260320 is release, which fixed this issue. Please check if you can upgrade on APP Store.

    Zyxel Melen


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