Issue with AWS VPN Client - Stuck on 'Waiting for identity'

Christophe74 · April 21

Hello,

I am aware that my request is quite vague and may be difficult to address.

Since Monday, we have no longer been able to connect to our VPN using the AWS VPN Client (Windows), which relies on OpenVPN. The connection normally goes through an ADFS federation (via SAML). Currently, the VPN client no longer opens the browser for authentication and remains stuck on “Waiting for identity.”

This issue occurs on all of our PCs connected behind our Zyxel Flex 200H firewall. However, if I connect a PC directly to another internet connection, it works correctly.

I have already tried disabling several features (AppPatrol, Content Filtering, etc.), but nothing has resolved the issue.

What steps should I follow to diagnose and fix this problem?

Kind regards.

Christophe74 · April 22

Hello,

If i disable Security Policy > Policy Control it works. But unfortunately, I can’t find any rule that blocks the VPN client.

Regards.

Zyxel_Melen · April 22

Hi @Christophe74

We can help to narrow down which policy blocks the traffic. To do this, we need your help for:

Enable Zyxel support access for us to use the remote configurator to access the firewall. Please also share the organization and site's name.
A test account for testing AWS VPN Client and the VPN profile. This allows us to replicate and identify which policy cause this issue.

https://community.zyxel.com/en/discussion/14234/nebula-how-to-turn-on-zyxel-support-access

I will send you a private message so you can share the information there.

Issue with AWS VPN Client - Stuck on 'Waiting for identity'

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