NWA50AX Access point going off-line overnight

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rob_ebuzz
rob_ebuzz Posts: 2 image  Freshman Member
in Wireless

one of my 3 access points keeps going off-line at around 3am each morning. I get notifications that it has gone of and then again when it comes back on (about 30mins later). I can't see anything in the logs to help me work out why it is going off-line

Accepted Solution

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,546 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @rob_ebuzz ,

    We recommend changing the DNS to a well-known public DNS server such as 8.8.8.8 or 8.8.4.4 to check whether the NWA50AX can connect to Nebula more stably.

    If not, please share the Nebula organization & site and enable Zyxel Support

    Zyxel_Judy

All Replies

  • Zyxel_Judy
    Zyxel_Judy Posts: 2,546 image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓

    Hi @rob_ebuzz ,

    We recommend changing the DNS to a well-known public DNS server such as 8.8.8.8 or 8.8.4.4 to check whether the NWA50AX can connect to Nebula more stably.

    If not, please share the Nebula organization & site and enable Zyxel Support

    Zyxel_Judy

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