How to remove a decommissioned firewall from SecuReporter (cloud side only)?

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Zyxel_USG_User
Zyxel_USG_User image  Ally Member
First Comment First Answer Friend Collector Second Anniversary
in Security

A Zyxel firewall (USG20W-VPN) has just been decommissioned and stays permanently offline from our side. It may be factory reset and donated to somebody else later.

I still receive scheduled SecuReporter email reports for this device. The reports are empty in the meantime, obviously.

I want to stop these reports and remove the device from SecuReporter completely.

Important: I ask only for solutions to do this from the SecuReporter web portal or myZyxel account. The firewall itself is offline, so I cannot change any setting on the device (2FA logins without internet/ntp sync will not work, no notifications whatsoever clearly stating such- so I'm locked out, ssh disabled everywhere, no console cable available).

Please tell me the exact steps in the SecuReporter portal to:

  1. Delete the scheduled reports for this device, and
  2. Remove or deregister the device from SecuReporter.

Thank you.

Accepted Solution

  • Zyxel_Melen
    Zyxel_Melen image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited August 11 Answer ✓
    Options

    Hi @Zyxel_USG_User

    To stop the email reports from being sent, you need to remove the report schedule in the SecuReporter portal:

    1. Log in to the SecuReporter Portal.
    2. Navigate to Menu > History > Report > Report Settings.
    3. Disable the schedule report settings by click the settings button on each report setting(Daily/Weekly/Monthly).

    To completely remove the device from your SecuReporter organization list:

    1. Please navigate to the top menu > more > Organization & Device > Organization.
    2. Click the ">" button on your organization.
    3. Mouse mover to the device and the delete option will be displayed.
    Zyxel Melen


All Replies

  • Zyxel_Melen
    Zyxel_Melen image  Zyxel Employee
    Zyxel Certified Network Engineer Level 1 - Switch Zyxel Certified Network Administrator - Switch Zyxel Certified Network Administrator - Nebula Zyxel Certified Sales Associate
    edited August 11 Answer ✓
    Options

    Hi @Zyxel_USG_User

    To stop the email reports from being sent, you need to remove the report schedule in the SecuReporter portal:

    1. Log in to the SecuReporter Portal.
    2. Navigate to Menu > History > Report > Report Settings.
    3. Disable the schedule report settings by click the settings button on each report setting(Daily/Weekly/Monthly).

    To completely remove the device from your SecuReporter organization list:

    1. Please navigate to the top menu > more > Organization & Device > Organization.
    2. Click the ">" button on your organization.
    3. Mouse mover to the device and the delete option will be displayed.
    Zyxel Melen


  • Zyxel_USG_User
    Zyxel_USG_User image  Ally Member
    First Comment First Answer Friend Collector Second Anniversary
    Options

    Thank you for the prompt answer, disabled all of the above.

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