[MyZyxel Portal] - Remove old device

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Maverick87
Maverick87 image  Master Member
Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
in Service & License

Hello,

Into the MyZyxel portal, I see an old device

image.png

Can you remove the USG Flex 200HP?

Thank you

Accepted Solution

All Replies

  • Zyxel_Judy
    Zyxel_Judy image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @Maverick87 ,

    Just to confirm — do you mean you'd like to unregister the USG FLEX 200HP? Have you sold it and no longer need to manage it?

    Zyxel_Judy

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
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    Hi @Zyxel_Judy,

    Yes, thanks

  • Zyxel_Judy
    Zyxel_Judy image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
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    Hi @Maverick87 ,

    We found that your USG FLEX 200HP still has 85 days remaining on its GSP license, with an expiration date of 2026-11-14. Do you still want to unregister?

    Please note that even if we help unregister the device, the GSP license will continue to run — it will not stop or pause.

    Zyxel_Judy

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
    Options

    Hi @Zyxel_Judy,

    Yes no problem, is not important.

    Please, unregister it.

    Thank you

  • Zyxel_Judy
    Zyxel_Judy image  Zyxel Employee
    Zyxel Certified Network Engineer Level 2 - Nebula Zyxel Certified Network Engineer Level 2 - Switch Zyxel Certified Network Engineer Level 2 - Security Zyxel Certified Network Engineer Level 1 - Nebula
    Answer ✓
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    Hi @Maverick87 ,

    The USG FLEX 200H is unregistered from your account.

    Zyxel_Judy

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
    Options

    Hi @Zyxel_Judy,

    Thank you so much, good job.

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