[USG Flex 500H] - Fans seems noisy

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Maverick87
Maverick87 image  Master Member
Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
in USG FLEX H Series

Hello,

I have an 500H that have fans that seems noisy.
Actually seems that rotates between 4600rpm and 5600rpm (SNMP sensor value).
I also have a Raspberry PI with the active cooler fan (original) that rotate to 4500rpm and don't produce any eccessive noisy.

There is a way to open/unmount the 500H for trying to clean and grease the fans, without break the warranty?

Thank you

All Replies

  • Zyxel_Luna
    Zyxel_Luna image  Zyxel Employee
    5 Answers First Comment Friend Collector
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    Hi @Maverick87 ,

    Regarding the warranty, we will further clarify the details with our local European team.

    In the meantime, we strongly advise you not to open or disassemble the USG FLEX 500H at this stage to clean, lubricate, or replace the fan, as doing so may void your warranty. Instead, you can safely use a can of compressed air to gently blow through the chassis ventilation grilles from the outside to remove accumulated surface dust without opening the device.

    Thank you.

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
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    Hi @Zyxel_Luna,

    thank you so much…. in case, do you have fan specifications? dimensions, connector type?

    I'll wait your reply about the warranty…

  • Maverick87
    Maverick87 image  Master Member
    Zyxel Certified Network Administrator - WLAN Zyxel Certified Network Administrator - Nebula Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate
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    Hi @Zyxel_Luna,

    I've received the ticket from the Support… thank you so much

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