Adding a new licence

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Dovetail_MD

Dovetail_MD Posts: 81

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August 2019 edited April 2021 in Security

Good evening

Having paid almost as much for a new annual license as we be paid for the original piece of hardware, I am presently trying to upgrade the licences on our USG 60 W.

I have followed the instruction in the document we received, and went to the portal, logged in and service registration, added the license key and that now shows the new date a year on.

So the next question is how do I associate this with the machine that I have physically on our premises?

That machine is registered on the portal.

Or does it just take a few days to update?

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Zyxel_Cooldia Posts: 1,450 Zyxel Employee

August 2019 Answer ✓
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Hi @Dovetail_MD ,
You need to click “Service License Refresh ” on USG to get license update.
If it fail to sync, check if the DNS query is working fine on USG.

Refresh license at “CONFIGURATION > Licensing > Registration > Service”

Domain Zone Forwarder at “CONFIGURATION > System > DNS”, the USG should have at least one DNS server for name query.

5
Dovetail_MD Posts: 81 Ally Member

August 2019 Answer ✓
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All done. Thank you

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All Replies

Zyxel_Cooldia Posts: 1,450 Zyxel Employee

August 2019 Answer ✓
Options
Hi @Dovetail_MD ,
You need to click “Service License Refresh ” on USG to get license update.
If it fail to sync, check if the DNS query is working fine on USG.

Refresh license at “CONFIGURATION > Licensing > Registration > Service”

Domain Zone Forwarder at “CONFIGURATION > System > DNS”, the USG should have at least one DNS server for name query.

5
Dovetail_MD Posts: 81 Ally Member

August 2019 Answer ✓
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All done. Thank you

0

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