portal.myZyXel.com

jeffjohn1941
jeffjohn1941 Posts: 71  Ally Member
First Comment Friend Collector Third Anniversary
edited April 2021 in Security

USG110 behind modem. All appears well, however when trying to access portal.myzyxel.com from Config - licensing, the portal link does not function. (" could not connect". It does work from attached laptop).

I now see a warning:

DataTables warning: table id=DataTables_Table_0 - Invalid JSON response. For more information about this error, please see http://datatables.net/tn/1

Any guidance or comments appreciated. Jeff

Jeff J Purcell, New Forest, Uk and France, 44290

Comments

  • jasailafan
    jasailafan Posts: 193  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    On my zywall110, I am redirected to https://accounts.myzyxel.com/users/sign_in successfully after clicking the link portal.myzyxel.com from Config - licensing.

    Could you take a video of the redirect issue?

    Maybe someone having the same question could give you the suggestion. 

  • Jeremylin
    Jeremylin Posts: 166  Master Member
    First Answer First Comment Third Anniversary

    My device just registered by the way you described successfully two days ago:)

    Which browser did you use? maybe you should try again with different browser.

  • jeffjohn1941
    jeffjohn1941 Posts: 71  Ally Member
    First Comment Friend Collector Third Anniversary

    thanks for replies. I see that as my USG110 is behind a router in bridge mode, the link fails, trying to connect to an internal local address. Myzyxel reg etc works via web browsers ok, but auto f/w updates and signatures do not function. (No great problem).

    Jeff J Purcell, New Forest, Uk and France, 44290
  • Blabababa
    Blabababa Posts: 151  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    Will your router do any kind of security check or block specific traffic? What if you connect your USG110 WAN directly?

  • jeffjohn1941
    jeffjohn1941 Posts: 71  Ally Member
    First Comment Friend Collector Third Anniversary

    Hi- thanks for your interest. Router is SBG3300. I tried disabling firewall but same result.

    The Config - licensing-registration "portal.myzyxel.com" tries to link to 192.169.1.43/myzyxel_registration.cgi where local IP is the device.

    I did try different default browsers.

    ( p.s. I shall be transferring the USG to another site shortly so will try again from there)

    Jeff J Purcell, New Forest, Uk and France, 44290
  • jeffjohn1941
    jeffjohn1941 Posts: 71  Ally Member
    First Comment Friend Collector Third Anniversary

    My sincere apologies! Apparently I had not saved my bridge settings; I repeated all steps and this time all worked! So sorry to waste your time, Jeff

    Jeff J Purcell, New Forest, Uk and France, 44290
  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,520  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments

    Hi @jeffjohn1941 ,

    Good to hear that you found the root caused by yourself.?

    Feel free to post your questions if you encounter any issue.

Categories

Security Help Center

EnglishTiếng ViệtРусскийไทย中文（台灣）