GEO-ip database update problem.

Niviteka
Niviteka Posts: 17  Freshman Member
First Comment Friend Collector Fourth Anniversary
edited April 2021 in Security

We have 2 Zywall 310 devices. Both have a CF license activated. Firmware versions are the same.

In this case, one device updates the GEO-IP data normally, while the other does not update.

When updating manually, the following error appears.

Geo-IP country database version 20190904 download has failed

Auto-update also does not work.

In this case, the IDP/AppPatrol signatures are updated normally on both devices.

Best Answers

  • Niviteka
    Niviteka Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    Answer ✓
    THANKS- Problem was in limited ISP connection.

All Replies

  • jasailafan
    jasailafan Posts: 193  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    I got the same issue on ZyWALL 110 and talked with zyxel support last week.

    The zyxel Support told me it is confirmed as a bug on the Geo IP update server and the issue is planned to be fixed in November.

    So let's wait for the fix.?

  • jasailafan
    jasailafan Posts: 193  Master Member
    5 Answers First Comment Friend Collector Sixth Anniversary

    Niviteka,

    Zyxel support just told me the issue on the Geo IP update server is fixed.

    The database is able to be updated to the latest version successfully.

    Try to update the database on your zywall310.

    image.png
    image.png


  • Zyxel_Cooldia
    Zyxel_Cooldia Posts: 1,511  Zyxel Employee
    Zyxel Certified Network Administrator - Security Zyxel Certified Sales Associate 100 Answers 1000 Comments
    edited September 2019

    Hi @Niviteka ,

    Welcome to Zyxel Community. ?

    Feel free to let us know if it is still fail to get latest update.

  • Niviteka
    Niviteka Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary

    Hi!

    Clipboard01.jpg


    Unfortunately, the situation has not improved.

    There is still an error on 1 device.

  • Niviteka
    Niviteka Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    edited September 2019
    https://businessforum.zyxel.com/discussion/comment/9632#Comment_9632
    Clipboard01.jpg

    Unfortunately, the situation has not improved.

    There is still an error on 1 device.

    The problem is only with updating the GEO-IP database.

    In this case, IDP/APP Patrol updates occur normally.

  • Niviteka
    Niviteka Posts: 17  Freshman Member
    First Comment Friend Collector Fourth Anniversary
    Answer ✓
    THANKS- Problem was in limited ISP connection.

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