Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2026-06-15 09:52 (UTC+0) Resolved: 2026-06-15 17:53 (UTC+0) Issue Symptom & Risk: - Some devices are offline and unable to reach NCC servers successfully. - NCC is unable to provision or update network settings to Nebula devices. - Some…
Managing licenses across multiple customers, organizations, projects, and deployments can get complicated fast. As customer needs change, MSPs often need more flexibility to activate services, adjust commitments, and keep billing easier to track. That’s exactly why we’re excited to share our new Zyxel Pay As You Go video.…
The rapid adoption of Large Language Models (LLMs) like ChatGPT, Gemini, and Claude has left many IT departments playing catch-up. While these tools offer incredible efficiency, they often enter the workplace as "Shadow AI"—unmanaged, unmonitored, and potentially risky. To manage this effectively, modern IT needs to start…
Zyxel Switch XGS1935 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS1935-28HP - V4.90(ACJX.3)C0 Zyxel XGS1935-28 - V4.90(ACJW.3)C0 Zyxel XGS1935-52HP - V4.90(ACJZ.3)C0 Zyxel XGS1935-52 - V4.90(ACJY.3)C0 New Feature and Enhancements 1. Optimized…
Zyxel Switch XS3800 Series Release Note April 2026 ZyNOS Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XS3800-28 - V4.80(ABML.5)C0 New Feature and Enhancements 1. Optimized system stability and synchronization with Nebula to enhance overall device connectivity and management…
Zyxel Switch GS1920 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.3)C0 Zyxel GS1920-24v2 - V5.00(ABMH.3)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.3)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.3)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.3)C0 New…
Zyxel Switch GS1915 Series Release Note April 2026 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1915-8 - V4.70(ACAP.7)C0 Zyxel GS1915-8EP - V4.70(ACAQ.7)C0 Zyxel GS1915-24E - V4.70(ACDR.7)C0 Zyxel GS1915-24EP - V4.70(ACDS.7)C0 New Feature and Enhancements 1. Optimized system…
BE Series Access Points Firmware Release Note April 2026 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.30 Patch 4 C0. Supported Platforms (Click…
Zywall USG FLEX H Series Release Note April 2026 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
Circle partners can now enable Auto-Renewal for supported USG FLEX H Series security licenses directly in Zyxel Circle. Once enabled, your eligible license plan can renew automatically to help reduce manual follow-up and keep service coverage running smoothly. Why enable Auto-Renewal in Circle? More USG FLEX H Series…
Hi ! I'm using a Zywall 50H I set 3 local networks like this: Name Zone IP/Netmask Type Members ge3 LAN3 192.168.105.1/24 (Static) Ethernet p3 ge4 LAN4 192.168.107.1/24 (Static) Ethernet p4 ge5 LAN5 192.168.109.1/24 (Static) Ethernet p5 I have "Computer #1" on ge3 with IP address 192.168.105.34 I have "Computer #2" on ge4…
One of the most common reasons for a sudden loss of the active client list (while Wi-Fi services themselves continue to function normally) is an NTP/System Time Synchronization issue on the Access Points. If an AP cannot sync its system time with the NTP server (for example, if UDP port 123 is blocked on your…
Hello everyone, this morning a USG FLEX 200 with latest V5.42(ABUI.1) onboard crashed and it was unable to come back online with its entire network (7x Zyxel appliances): As you can see it crashed multiple times: I was just able to see it online but not the rest of the network (switches, APs, servers and so on…) because…
The issue is now going on for more then 9 hours and I don't see any updates in the topic. I have problems with onboarding new AP's and everywhere I look at the AP's I see them flashing green-orange. At many clients I see offline AP's and showing not any client connected.
This is the intended behavior of the USG FLEX/ATP series. When there are still active sessions running on the backup WAN, the firewall will not forcibly terminate those sessions. Therefore, once the primary WAN comes back online, existing connections will continue to use the backup WAN, and only newly established…
Thanks in advance. I'm trying to set up the router I just received through Amazon. The initial setup was completed successfully: I changed the admin password, the Wi-Fi network name, and the Wi-Fi password. However, the mobile signal light keeps blinking continuously. In the control panel, I see the message: "SIM Card…
When you save a change in Nebula Control Center (NCC), it does not take effect on the device instantly. To check the current sync status, go to Site-wide > Devices > Security Router and look at the Configuration status. If it shows "Up to date," the device has successfully received and applied the latest settings. If it…
The command cli does not provide more functions, they are for support to troubleshoot. Please feel free to setup your device via its web GUI.
FWA series supports CLI commands, which are used for support to troubleshoot. If you want to configure your mobile router, please configure it via web GUI.
Hi I have a FLex500 and Windows clients with Secuextender and it works fine. One of my users got a Mac and tried to download and install Secuextender 3.2.5.10 but Im not able to evaluate the client, only enter license and email. What to do. Will not pay before Im sure its working
My GS2210 switch log showed the following information: 90 Jun 13 11:37:04 NO ddmi: RxPower Over Alarm High Threshold(-2),Port 28 - UP_SW_ALUNOS2, CurValue:-2 I would like to know what this means and what to do to resolve it. Thank you.
All sites show device outage around 10:50 and no data since (however most showing online status). Physical devices showing Orange LED on Cloud
Hello, I own a Zyxel NR7303, but unfortunately, I’ve lost the PoE adapter that had the sticker with my Wi-Fi and admin passwords on it (as recommended in the manual, I had attached the sticker to the adapter). Because of this, I can no longer access the device’s configuration page. I’ve read that Zyxel can assist in…
It seems to be a small hole in the back wall in the NR7101, does anyone know why? And can this hole be a problem with water ingress when the router is located in a harsh environment? Should it be blocked?
Hey I have a Zyxel NR7302 and the password/login on the sticker is not working SN: S240Z19012873 The wifi shows up as Zyxel A5A5 but on the sticker it says 6B37
yesterday i had 150mbps now i got 60 and it been like that the entire day and also own the 5gps broadband so please help me figure this out
Is NAT loopback supported by VMG3625-T50B? If so, where can I enable it?
Hello Zyxel Support, I own a Zyxel LTE7490-M904 currently running: Router firmware: 1.00(ABQY.7)C0 Modem firmware: EG18EAPAR01A08M4G I would like to know whether a newer official firmware update is available for the embedded Quectel EG18 modem and, if possible, obtain the latest compatible update package. Could you please…
Hi all, Trying to get ssh installed on my old NSA320 and would like to know if is there anywhere available the Metarepository, apparently provided at some point by @Mijzelf. None of the URLs mentioned various threads is still valid. I was able to find packages over webarchives sites, even though some are still pointed to…
Where is security update for download?
Hello, I'm experiencing recurring WAN disconnects with a Zyxel NR7701 running in IP Passthrough mode connected to a FRITZ!Box 7690 ML. The setup is: - Zyxel NR7701 (ISP-provided firmware - A1 from Austria) - IP Passthrough enabled - Mode Dynamic - FRITZ!Box 7690 ML connected to the NR7701 - Ethernet link running at 2.5…
Nevermind. It's working now. Not even sure what change fixed it, but it's working and that's enough for now. Upgraded from ATP200 to USG500H at Primary site. ATP200 at Remote site. ATP200-to-ATP200 VPN worked great for years. Duplicated the old ATP200 Primary config as closely as possible, but the UI is different and not…
DX3301‑T0 Retail Cihaz Firmware İndirilemiyor Mesaj İçeriği:Merhaba,DX3301‑T0 modelini internetten satın aldım (servis sağlayıcı üzerinden değil). Cihaz retail sürüm olduğu için firmware güncellemelerini Zyxel Download Library veya MyZyxel Portal üzerinden almak istiyorum. Ancak: Download Library’de firmware linki görünse…
How to register and connect my EMG3525-T50B Dual-Band Wireless Gigabit Ethernet Gateway
nsa 325 windovs 11 kurulum dosyası lazım bendeki cd yüklüyorum başka bir yere giriyor
Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!
Lovely Professional University ——————————————————————————————————————————————————————— Overview As the academic and research infrastructure of Lovely Professional University (LPU) expanded, its existing network began struggling to meet the demands of a modern, data-driven campus. Heavy traffic from online learning tools,…
Academic research institution ——————————————————————————————————————————————————————— Overview The top academic institution in Taiwan faced the challenge of processing and analyzing massive volumes of data in real time, requiring a high-speed and stable network environment. Fast connectivity ensures efficient data…
Tihany Abbey ——————————————————————————————————————————————————————— Overview Tihany Abbey, a historic monastic community dating back to 1055, blends centuries-old heritage with modern monastic life. it.hu partnered with Zyxel Networks to overcome connectivity challenges, delivering a high-performance, reliable WiFi…
