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Nebula Cloud Service Incident 2025-01-17 19:37 ~ 2025-01-18 04:07 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-17 19:37 (UTC+0) Resolved: 2025-01-18 04:07 (UTC+0) Issue Symptom & Risk: Partial monitor data in NCC may loss. Update at 1/20: Partial monitor data in NCC might displayed incorrectly. Note: This incident does not affect Nebula…
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Nebula Cloud Service Incident 2025-01-16 09:11~10:21:28 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-16 09:11 (UTC+0) Resolved: 2025-01-16 10:21 (UTC+0) Issue Symptom & Risk: - Users are unable to login Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change. If…
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Nebula Cloud Service Incident 2025-01-07 02:20 ~ 02:45 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-07 02:20 (UTC+0) Resolved: 2025-01-07 02:45 (UTC+0) Issue Symptom & Risk: - Some devices are offline and unable to reach NCC servers successfully. Note: This incident does not affect Nebula devices and their local network services…
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Nebula Cloud Service Incident 2025-01-02 21:31 ~ 21:53 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-02 21:31 (UTC+0) Resolved: 2025-01-02 21:53 (UTC+0) Issue Symptom & Risk: Some Nebula pages get error If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_CSO We apologize for any…
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Nebula Cloud Service Incident 2024-11-26 02:32 ~ 04:15 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-11-26 02:32 (UTC+0) Resolved: 2024-11-26 04:15 (UTC+0) Issue Symptom & Risk: Some functions might not work. Nebula push configuration might be failed. No device alert/notification. Note: This incident does not affect Nebula devices…
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Nebula Cloud Service Incident 2024-11-25 12:00 ~ 12:23 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-11-25 12:00 (UTC+0) Resolved: 2024-11-25 12:23 (UTC+0) Issue Symptom & Risk: Nebula CC response might be slow. Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
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Nebula Cloud Service Incident 2024-10-25 01:38 - 09:30 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-10-25 01:38 (UTC+0) Resolved: 2024-10-25 09:30 (UTC+0) Issue Symptom & Risk: Some pages are unable to load successfully. Partial users are unable to login. We are under maintenance, user cannot access to Nebula control center.…
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Nebula Cloud Service Incident 2024-10-22 08:56 - 09:15 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-10-22 08:56 (UTC+0) Resolved: 2024-10-22 09:15 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. - Partial users are unable to login. Note: This incident does not affect Nebula devices and their local…
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Nebula Cloud Service Incident 2024-09-16 06:36 - 07:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-16 06:36 (UTC+0) Resolved: 2024-09-16 07:24 (UTC+0) Issue Symptom & Risk: - Partial devices are offline or unable to reach the NCC servers successfully. Note: This incident does not affect Nebula devices and their local network…
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Nebula Cloud Service Incident 2024-09-10 06:07 - 06:24 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-09-10 06:07 (UTC+0) Resolved: 2024-09-10 06:24 (UTC+0) Issue Symptom & Risk: 1. Temporary missing notification logs 2. Temporary failure of security reporter notifications 3. Temporary sync failure of security reporter 4. Temporary…
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Internet connection Incident 2024-09-09 00:02 - 02:15 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption caused by an internet connectivity issue. Issue Started from: 2024-09-09 00:02 (UTC+0) Resolved: 2024-09-09 02:15 (UTC+0) Issue Symptom & Risk: - Partial Nebula devices are showing as offline on the NCC due to internet connectivity issues. Note: This…
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Internet connection Incident 2024-09-08 00:00 - 02:10 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption caused by an internet connectivity issue. Issue Started from: 2024-09-08 00:00 (UTC+0) Resolved: 2024-09-08 02:10 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices are showing as offline on the NCC due to internet connectivity issues. Note: This…
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Internet connection Incident 2024-08-31, 08:32 - 11:53 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption due to an issue with Internet connection. Issue Started from: 2024-08-31 08:32 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices appear offline on the NCC, due to issues with internet connection. Resolved: 2024-08-31 11:53 (UTC+0) Note: This…
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Nebula Cloud Service Incident
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-07-21 11:09 (UTC+0) Resolved: 2024-07-21 11:42 (UTC+0) Issue Started from: 2024-07-21 14:18 (UTC+0) Resolved: 2024-07-21 15:14 (UTC+0) Issue Symptom & Risk: Monitor data cannot be displayed properly for the USG FLEX series. Note:…
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ISP Incident in Taiwan 2024-06-18, 06:55 - 11:17 (UTC+0)
Dear Nebula Users, We are currently experiencing a service disruption due to an issue with ISP. Issue Started from: 2024-06-18 06:55 (UTC+0) Resolved: 2024-06-18 11:17 (UTC+0) Issue Symptom & Risk: 1. Partial Nebula devices in Taiwan appear offline on the NCC, due to issues with ISP. 2. NCC server response slowness.…
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Nebula Cloud Service Incident 2024-05-14 06:00 - 05-16 10:50 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-14 06:00 (UTC+0) Resolved: 2024-05-16 10:50 (UTC+0) Issue Symptom & Risk: Partially users cannot access to "nebula.zyxel.com". The browser's error message shows "The website cannot be reached Check for a typo in nebula.zyxel.com.…
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Nebula Cloud Service Incident 2024-05-28 23:01 - 05-28 23:20 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-28 23:01 (UTC+0) Resolved: 2024-05-28 23:20 (UTC+0) Issue Symptom & Risk: Device list page and the dashboard page fail to load. Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2024-05-21, 08:51 - 09:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-21 08:51 (UTC+0) Resolved: 2024-05-21 09:35 (UTC+0) Issue Symptom & Risk: 1. Monitor data cannot display properly for the USG FLEX series. Note: This incident does not affect Nebula devices and their local network services if…
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Nebula Cloud Service Incident 2024-05-14, 09:20 - 14:35 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-05-14 09:20 (UTC+0) Resolved: 2024-05-14 14:35 (UTC+0) Issue Symptom & Risk: 1. Partially users cannot login to Nebula in Taiwan Note: This incident does not affect Nebula devices and their local network services if there is no any…
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Nebula Cloud Service Incident 2024-04-30, 02:00 - 02:41 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2024-04-30 02:00 (UTC+0) Resolved: 2024-04-30 02:41 (UTC+0) Issue Symptom & Risk: 1. Some Nebula devices are offline on NCC. Note: This incident does not affect Nebula devices and their local network services if there is no any…