Nebula Cloud Service Incident 2025-01-17 19:37 ~ 2025-01-18 04:07 (UTC+0)

Zyxel_CSO

Dear Nebula Users,

The system had some issues due to an incident.

Issue Started from:
2025-01-17 19:37 (UTC+0)

Resolved:
2025-01-18 04:07 (UTC+0)

Issue Symptom & Risk:

• Partial monitor data in NCC may loss.
• Update at 1/20: Partial monitor data in NCC might displayed incorrectly.

Note: This incident does not affect Nebula devices and their local network services if there is no any configuration change.

If you observe any issues that do not match the symptoms & risks mentioned above, please contact @Zyxel_Support

We apologize for any inconvenience this has caused.
Zyxel Nebula Support

Zyxel_CSO

Update at 1/20:

After investigation, no monitor data loss. Only partial monitor data in NCC might displayed incorrectly.