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📢 Announcements

Nebula Cloud Service Incident 2025-06-05 14:34 ~ 14:39 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-06-05 14:34 (UTC+0) Resolved: 2025-06-05 14:39 (UTC+0) Issue Symptom & Risk: - Symptoms: some Nebula pages get error Note: This incident does not affect Nebula devices and their local network services if there is no any configuration…
[What's New] Zyxel SecuReporter 2.5.23 Software Update
Zyxel is committed to continuously updating your devices and services for important maintenance. This latest release enhances many functions of security appliances, including smarter AI support and stronger reporting stability. ✔️ Smarter and Faster: Discover What’s New withSecuPilot We’ve been working hard to make…
Zywall USG FLEX Series & ATP Series - V5.40Patch 0 Firmware Release
Zywall USG FLEX Series & ATP Series Release Note May 2025 Firmware Version on all models (Click the hyperlink to find the firmware file directly) FLEX SeriesDownload linkATP SeriesDownload…
[Release Note] Nebula Security Gateway Series - Patch 7 firmware has been released!
Zyxel Nebula Security Gateway Series Release Note May, 2025 Firmware Version on all models Zyxel NSG50 - V1.33(ABHP.7) Zyxel NSG100 - V1.33(ABEA.7) Zyxel NSG200 - V1.33(ABLD.7) Zyxel NSG300 - V1.33(ABOS.7) ENCHANCEMENT Improved device connection stability with Nebula.
Now Available: Single Sign-On with Microsoft Entra ID for Zyxel Account
Simplify Your Access, Enhance Your Security We're excited to announce a powerful new feature for Zyxel Account users! Now you can streamline your login experience with Microsoft Entra ID integration, enabling Single Sign-On (SSO) across all Zyxel platforms. This seamless authentication method eliminates the need for…
Switch Firmware v5.00: Password Complexity
With the latest firmware update, Zyxel Networks now offers Password Complexity Enforcement on supported switch models. This feature, long available in security appliances, is now part of the switch lineup—designed to improve account security and meet stricter compliance requirements in enterprise and regulated…
[2025 May Spotlight] Smarter and Faster: Discover What’s New with SecuPilot!
If you’ve been using Zyxel SecuReporter, you probably already know SecuPilot — our AI-powered helper that enhances SecuReporter to make network security management smarter and easier for SMBs and managed service providers (MSPs). 👉 Just to quickly recap: SecuPilot lets you ask security questions in plain language,…
[Trade-Up Program] 🔄 Time to Trade Up: Say Goodbye to Legacy USG, Hello to Next-Level Securi…
Time to Trade Up: Upgrade Your Legacy USG and Unlock a Powerful New Experience.
NebulaFlex Switch GS2220 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS2220 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.1)C0 Zyxel GS2220-10HP - V5.00(ABRP.1)C0 Zyxel GS2220-24 - V5.00(ABRQ.1)C0 Zyxel GS2220-28HP - V5.00(ABRR.1)C0 Zyxel GS2220-50 - V5.00(ABRS.1)C0 Zyxel…
NebulaFlex Switch GS1920 Series - V5.00 Patch 1 Firmware Release
Zyxel Switch GS1920 Series Release Note April 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS1920-8HPv2 - V5.00(ABKZ.1)C0 Zyxel GS1920-24v2 - V5.00(ABMH.1)C0 Zyxel GS1920-24HPv2 - V5.00(ABMI.1)C0 Zyxel GS1920-48v2 - V5.00(ABMJ.1)C0 Zyxel GS1920-48HPv2 - V5.00(ABMK.1)C0 New…

Latest Discussions

FWA 710W connecting to wrong BTS
Hello, I've a 710W ZTE that's connecting to a BTS that's behind a building while it has another one that's totally free of impediments. Here's how it's installed: Here's the fee BTS A map of my city/home/bts And some signal details Would it be possible to force to connect to the other BTS? Thanks
Multy X WSQ50 Firmware
Hi, I have 2 multy x and they do not respond to the app. They need new firmware. Where can I find it?
Support for handling routers that do not provide DHCP servers(Organization:NewLadyHill Sapa Resort))
hello. currently i can not get IP from router please help me to fix it. i tried to change lease time parameter. my device can get IP but after lease time that i set the device can not get IP anymore. please help me to fix the error. thanks team
Standalone and / or Nebula ?
I have been using the "Standalone" management believing I had to pick Standalone or Nebula and stick with that choice. Can I use either AND both Standalone and Nebula management styles at the same time, which ever one I want, anytime I want? Does Model matter, I have a 700 and a 700H.
Can’t add devices
Hello!I bought a three pack of Multy U's and it just doesn’t work. I can install and get the first multy to work without any issues. After that i try to add more devices and the bluetooth connection fails. After all of this the app says that im disconnected from my multy, even tho the wifi works. I have to start the whole…
How to send messages from a XMG1915-10E to a syslogserver
I am probably overlooking something, but I do not manage to forward alarms from my XMG1915-10E to my GrayLog VM. It should be so simple … Do here my initial setup I did select all possible alarms all levels for a start and testing I defined a syslog server And assumed that the facility number is corresponding with the…
Configuration of USG LITE 60AX with external Router
Hey there, first - thanks for ur help! My setup: Ive got a router / modem which connects me with the internet. I get a dynamic ip from my provider. This router itself has got an internaly static lan interface: 192.168.178.1 And this router is also my dhcp server from 192.168.178.4 till 192.168.178.100 So, i connected the…
VMG1312-B10D Latest Firmware
Hello, I can't access the VMG1312-B10D model V5.13(AAXA.10)C0 firmware version anywhere on Zyxel support website and links on older posts are not working. Can you provide me this version? Thanks.
NR7101 - No access to GUI after upgrade from ISP custom software to standard software
Got password for the NR7101 based on serial number and was able to log in to the device through serial console as root and supervisor. Upgraded the firmware from the ISP-customized firmware to Zyxels standard software. Now running ABUV.11. Used multicast method for this. But how do I get access to the web gui? Not able to…
NR5101 - Cell Sites - upload .csv files
Hello I try to upload a .csv site to the app, so i can see the celle sites i have entered in the .csv file. I have made i correct, and when i load it, nothing happens. Does this service still work? - or is it discontinued. Regards

Latest solutions

FWA 710W connecting to wrong BTS
Hello, I've a 710W ZTE that's connecting to a BTS that's behind a building while it has another one that's totally free of impediments. Here's how it's installed: Here's the fee BTS A map of my city/home/bts And some signal details Would it be possible to force to connect to the other BTS? Thanks
Multy X WSQ50 Firmware
Hi, I have 2 multy x and they do not respond to the app. They need new firmware. Where can I find it?
Standalone and / or Nebula ?
I have been using the "Standalone" management believing I had to pick Standalone or Nebula and stick with that choice. Can I use either AND both Standalone and Nebula management styles at the same time, which ever one I want, anytime I want? Does Model matter, I have a 700 and a 700H.
Can’t add devices
Hello!I bought a three pack of Multy U's and it just doesn’t work. I can install and get the first multy to work without any issues. After that i try to add more devices and the bluetooth connection fails. After all of this the app says that im disconnected from my multy, even tho the wifi works. I have to start the whole…
Configuration of USG LITE 60AX with external Router
Hey there, first - thanks for ur help! My setup: Ive got a router / modem which connects me with the internet. I get a dynamic ip from my provider. This router itself has got an internaly static lan interface: 192.168.178.1 And this router is also my dhcp server from 192.168.178.4 till 192.168.178.100 So, i connected the…
How do I stop my NWA50AX from rejoining previous owner's Nebula account?
I bought an NWA50AX from eBay a couple of months ago. I reset it and set it in "standalone mode". I have been using it with no problems since then. A few hours ago, my AP disappeared and could no longer be seen by any devices. Connecting to the web interface I was informed that: "Login denied Note: This device is managed…
NR7103 - Flashing firmware
Hello, I have NR7103 from mobile operator. I cannot login to the administration. I think that they have some special custom firmware because im also unable to factory reset the device. I tried to reset it, but both LEDs started fo flash quickly and afterwards im still not able to login into administration. I also tried…
Multy U cannot add multiple units
Hey! This is my cry out for help. Any of the support forms dont work and i cannot get in touch of support any other way. I think this is not the way thing should be. The EU support page doesent even give me a from to fill out and the app tries to forward the text as a txt file to somewhere on my OWN phone. I bought a three…
NAS 310 & 320 NAS Starter Utility and firmware needed
I have a NAS 310 & 320. Please send me the link or files to download the NAS Starter Utility and last firmware for these units. Thanks
Cannot find VMG8825-T50K latest firmware
Hi, I cannot find the latest firmware for VMG8825-T50K router. I noticed that it is end-of-life as of 2024-12-30, however, I'd still like to update the latest firmware (possibly 5.50(ABOM8.5)C0 ?) to my existing router. Thank you, Kind regards, Merri1

Unanswered Discussions

Support for handling routers that do not provide DHCP servers(Organization:NewLadyHill Sapa Resort))
hello. currently i can not get IP from router please help me to fix it. i tried to change lease time parameter. my device can get IP but after lease time that i set the device can not get IP anymore. please help me to fix the error. thanks team
How to send messages from a XMG1915-10E to a syslogserver
I am probably overlooking something, but I do not manage to forward alarms from my XMG1915-10E to my GrayLog VM. It should be so simple … Do here my initial setup I did select all possible alarms all levels for a start and testing I defined a syslog server And assumed that the facility number is corresponding with the…
VMG1312-B10D Latest Firmware
Hello, I can't access the VMG1312-B10D model V5.13(AAXA.10)C0 firmware version anywhere on Zyxel support website and links on older posts are not working. Can you provide me this version? Thanks.
Security concerns after device highjacked.
I have two nwa50ax pro access points registered in Nebula. As I am away for a few days I left one powered off and the other online. Today I discovered that somehow the access point that was left on has been highjacked and configured with many open wifi networks allowing unrestricted access to my LAN (see attachment). How…
DX3301-T0
HI! I'm tryng to register my product, but it's seems it does'nt exist. I received the DX33301-T0 from my provvider (WINDTRE)… May be the product has been registered by WINDTRE? Thank you for the answers
NR7101 - No access to GUI after upgrade from ISP custom software to standard software
Got password for the NR7101 based on serial number and was able to log in to the device through serial console as root and supervisor. Upgraded the firmware from the ISP-customized firmware to Zyxels standard software. Now running ABUV.11. Used multicast method for this. But how do I get access to the web gui? Not able to…
NR5101 - Cell Sites - upload .csv files
Hello I try to upload a .csv site to the app, so i can see the celle sites i have entered in the .csv file. I have made i correct, and when i load it, nothing happens. Does this service still work? - or is it discontinued. Regards
Application access label.
Hello. I have a device NR-7303 sn:S230Z37000797. I am missing a label with a QR code and access data for the Zyxel air application. Can you provide me with this data? Thank you.
how to create vpn ssl with client openvpn
Insert a list of URLs in the content filtering of an ATP200
Hi everyone, I need to insert about 200 URLs to block into the content filtering profile of a ZYXEL ATP200. How should I do it if possible? Thank you and best regards.

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Stories

Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!

Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…
Empowering Digital Transformation to Create Better Learning Environments
Si Wei Senior High School ——————————————————————————————————————————————————————— Overview When driving digital transformation, Si Wei Senior High School encountered challenges such as limited bandwidth, poor wireless coverage, and budget constraints. Lacking dedicated IT staff, the school needed a solution that was both…
Streamlining Learning with Premium WiFi at the Corporate Training Center
Corporate Training Center ——————————————————————————————————————————————————————— Overview To meet the customer's demand for uninterrupted and secure wireless connections throughout the facility, Zyxel Networks collaborated with LG U+ to deliver a premium WiFi solution. The network was meticulously designed to ensure…
Premium WiFi Deployment for Seamless Network in Clothing Warehouse
Clothing Logistics Warehouse in Yeoju ——————————————————————————————————————————————————————— Overview The warehouse is an open-structured building where employees use handheld PDAs to manage inventory and coordinate stock flow. The operation depends heavily on wireless connectivity, and a stable, high-capacity network…