Home - Zyxel Community

📢 Announcements

Nebula Cloud Service Incident 2025-01-27 12:34 ~ 12:58 (UTC+0)
Dear Nebula Users, The system had some issues due to an incident. Issue Started from: 2025-01-27 12:34 (UTC+0) Resolved: 2025-01-27 13:27 (UTC+0) Edit: 2025-01-27 12:58 (UTC+0) Issue Symptom & Risk: - Some pages are unable to load successfully. Note: This incident does not affect Nebula devices and their local network…
[2025 Feb Tips & Tricks] Seamless Synchronization for Effortless Management
Simplify your network management with the new USG FLEX H series feature! At Zyxel, we are dedicated to enhancing your network's security and management efficiency. With the latest uOS1.31 firmware for the USG FLEX H series, we've streamlined your user experience across both the local GUI and Nebula cloud management. What's…
Switch XGS4600 Series - V4.70 Patch 5 Firmware Release
Zyxel Switch XGS4600 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel XGS4600-52F - V4.70(ABIK.5)C0 Zyxel XGS4600-32F - V4.70(ABBI.5)C0 Zyxel XGS4600-32 - V4.70(ABBH.5)C0 New Feature and Enhancements 1. Enhance security by forcing users to change the…
What happen when the CNP license is expired?
When a CNP license expires, your Zyxel device will still function, but you will lose access to all features that require a specific license. Features that require a license are indicated by a diamond icon. For example, if you have a Professional pack license and have used a feature like IP & Routing, you will no longer be…
[Release Note] Zyxel Access Point - V6.70 Patch 6 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V6.70 Patch 6 C0. Supported Platforms (Click Hyperlink to…
[Release Note] Zyxel Access Point - V7.10(ACGG.1)C0 firmware has been released
Access Points Firmware Release Note January 2025 Overview This document provides firmware release information on Zyxel Access Points platforms, introduce new Access Points, new features and enhancements, bug fix, known issues and workarounds information for Release V7.10 Patch 1 C0. Supported Platforms (Click Hyperlink to…
USG FLEX H Series - V1.31Patch 0 Firmware Release
Zywall USG FLEX H Series Release Note January 2025 Firmware Version on all models * Please use the cloud firmware upgrade function to upgrade USG FLEX H Series USG FLEX H SeriesFirmware…
NebulaFlex Switch GS2220 Series - V5.00 patch 0 Firmware Release
Zyxel Switch GS2220 Series Release Note January 2025 Firmware Version on all models (Click Hyperlink to download the firmware directly) Zyxel GS2220-10 - V5.00(ABRO.0)C0 Zyxel GS2220-10HP - V5.00(ABRP.0)C0 Zyxel GS2220-24 - V5.00(ABRQ.0)C0 Zyxel GS2220-28HP - V5.00(ABRR.0)C0 Zyxel GS2220-50 - V5.00(ABRS.0)C0 Zyxel…
The Questions You Can Ask with SecuPilot: Simplify Your Network Security Reporting
SecuPilot is an AI-powered feature within Zyxel's SecuReporter, designed to simplify network security management. It enables users to interact with their security data effortlessly using natural language queries. With its advanced AI-driven capabilities, SecuPilot makes it easy for users to request insights and generate…
[Release Note] Nebula Control Center - 18.30 software Release!
Zyxel Nebula Control Center Release Note Common NCC (Organization,Site-wide,etc.): * Supports 2FA enforcement at the Org level. Note: Zyxel accounts utilizing Google or Apple authentication are incompatible with 2FA enforcement at the Org level. * Added Application chart in the client detail page when a Firewall with…

Latest Discussions

Nebula Monitoring Mode Issues | Post Signature Firmware Fix
Recently recovered a UFG FLEX 500 that was affected by the signature issues. When the issue arose, the device was showing as offline constantly in Nebula (other affected devices would periodically go online & offline). However, since the firmware patch was applied, the device still showed as offline. So, I went to the…
Secu Extender 4.0.4.0 Snapdragon
Hi, I have tried to install secuextender 4.0.4.0 on a surface laptop 7th. The processor is a Snapdragon ARM. The installation goes through, but secuextender does not open. I suspect it is due to the ARM processor. Does anyone have similar problems or is there a solution? The helper service is started. The user log shows…
Wireless Bridge only in 5 GHz band
We have two NWA55AXE AP acting as wireless bridge between two cable network segments. The wireless link appears to be congested, as 2.4GHz radio is up to 75% occupied. Is there any way to use 5GHz band to stablish the link, or any way to disable 2,4 GHz radio only in this two APs?
Can I activate MLO in NWA130BE
Hi, Is it possible to activate MLO in NWA130BE, without using cloud solution but on the web GUI?
NR7101 V1.00(ABUV.11)CO
xgs1910-48 2.0 firmware
I need xgs1910-48 2.0 firmware, thank you!
Adding cloud-based cameras in Nebula.
Hello Friends out there. Greetings from Sweden. I am a new private user of Nebula and impressed so far but I have a problem adding my D-link cloud based surveillance cameras into my network. I cannot reach my SSID from within the D-link installation software. I.e once my iOS is connected to the camera's network it fails to…
impossible to update the firmware module on my device.
i'd like to update the firmware module, but.. it's impossible on my device. and it stopped working after an upgrade of the firmware.
Switch XMG-108 and XMG-108HP
Hello, I have 4 of these switches connected in series. The LEDs indicate LOOP between them. The network works. I tried connecting the switch to the switch with a cat7 cable and a 10gbe optical cable and it still indicates a loop (the green LED blinks slowly) even if I connect two switches to each other and nothing else is…
Latests Logs Dashboard widget empty
Hi, This area remains empty. Can't find how to view activity in that widget. Logs correctly recorded in Monitor→Log, but useful to have it in the Dashboard. Thanks for your help, Jean-Pierre

Latest solutions

Nebula Monitoring Mode Issues | Post Signature Firmware Fix
Recently recovered a UFG FLEX 500 that was affected by the signature issues. When the issue arose, the device was showing as offline constantly in Nebula (other affected devices would periodically go online & offline). However, since the firmware patch was applied, the device still showed as offline. So, I went to the…
Secu Extender 4.0.4.0 Snapdragon
Hi, I have tried to install secuextender 4.0.4.0 on a surface laptop 7th. The processor is a Snapdragon ARM. The installation goes through, but secuextender does not open. I suspect it is due to the ARM processor. Does anyone have similar problems or is there a solution? The helper service is started. The user log shows…
Wireless Bridge only in 5 GHz band
We have two NWA55AXE AP acting as wireless bridge between two cable network segments. The wireless link appears to be congested, as 2.4GHz radio is up to 75% occupied. Is there any way to use 5GHz band to stablish the link, or any way to disable 2,4 GHz radio only in this two APs?
Can I activate MLO in NWA130BE
Hi, Is it possible to activate MLO in NWA130BE, without using cloud solution but on the web GUI?
NR7101 V1.00(ABUV.11)CO
xgs1910-48 2.0 firmware
I need xgs1910-48 2.0 firmware, thank you!
Adding cloud-based cameras in Nebula.
Hello Friends out there. Greetings from Sweden. I am a new private user of Nebula and impressed so far but I have a problem adding my D-link cloud based surveillance cameras into my network. I cannot reach my SSID from within the D-link installation software. I.e once my iOS is connected to the camera's network it fails to…
Latests Logs Dashboard widget empty
Hi, This area remains empty. Can't find how to view activity in that widget. Logs correctly recorded in Monitor→Log, but useful to have it in the Dashboard. Thanks for your help, Jean-Pierre
Secondary IP ge1/ge2
Please enhance the Secondary IP option to allow more than 3 IP's on ge1/ge2 interface (FLEX 700H)
ATP 500 and Web Gui unusable
I have an ATP 500 that is not directly exposed on the Internet. Since this morning I can no longer reach the configuration web interface. It remains loading with Firmware 5.39 ABFU 1. And even some sites no longer load correctly. Restoring the previous firmware version (5.39 ABFU 0) everything is OK. To restore I used…

Unanswered Discussions

Multy M1 system broken
Suddenly (!) the mesh system doesn't work. "Doesn't work" means WiFi clients disconnecting randomly and frequently, M1 units suddenly registering as offline (both in the app and also with red lights on the unit). Throughput very bad if any at all. I attach a screenshot of the best diagnostic I've had. As you can see the…
Replace VMG1312-B30A with VMG4005-B50A ?
Hello Community, currently based on the maximum Broadband speed i'm useing the VMG1312-B30A (modem mode and connected to a firewall) a long time. Now it's time to change the modem. Is the VMG4005-B50A a possible solution (modem mode) to be able to handle up to 250MBit down / 40 MBit up link without any high load on the…
Incorrect zone use by remote access VPN
V1.31(ABWV.0) test PC1 192.168.255.193/26 VPN to > 192.168.255.235 Ge4 LAN FLEX200H >site to site VTI> Zywall110 VLAN48 > test PC2 192.168.255.70/28 Remote access VPN IP pool 192.168.50.0/24 zone remote_VPN When ping 192.168.255.70 from test PC1 connected by VPN to FLEX200H zone remote_VPN is not used and instead is Ge4…
Zyxel Multi APP - second location
Hi, i try to add a second location to my Zxyel Multi App. Finding and configuration of the new Multi X works fine, but after this there is always an error "Setuperror" and Multy can´t be activated. The new WLAN is working after this, but i can´t see the new Router in the App and i can´t change the destinations ? Already…
Does Zyxel offer any SFP Network Switches with MACsec (IEEE 802.1AE)
We are looking for small managed L2 or L3 switches which are able to connect different VLANs of two remote branches via a direct fiber connection (SFP port) and which are able to directly encrypt the layer 2 traffic via MACsec (IEEE 802.1AE). Does Zyxel offer such switches? I'm not able to find any.
Non-Zyxel SFP+ transceivers for the Zyxel XS3800-28
Hi to all, Do any of you have experience with non Zyxel SFP+ transceivers for the Zyxel XS3800-28? We are looking at transceivers by 10Gtek, StarTech.com, FS, etc. Any success stories out there 🤗? Or horror stories ?😕 Thanks!
NWA130BE - only iOS Devices have no access to internal ressources ...
Good morning, we have an unexprected behavior with our new NWA130BE using different iPhones and iPads: After connecting to the WLAN online ressources like Web & Mail are useable without problems - but all internal ressources like NAS systems etc. are not reachable. Windows based Noteboks in the same WLAN have no problems,…
NR5309 router problem
Hello everyone, I have a problem with the NR5309 router (V1.00(ACNA.0)b1). Most of the time it works OK, speeds around Download [366.31 Mbits], Upload:[50.36 Mbits] but every few hours or sometimes more often they drop to Download 8. Mbits, Upload 1 Mbits. I have set static frequency ranges or technologies NR5g-NSA/LTE and…
NWA130BE is there a road map for AFC?
I am really impressed with the Access Points so far. Is there any timeline or ability to activate AFC on them?
Ethernet activity LED not working
An ATP500 that I am responsible for managing has been affected by the "Application Signature Issue on January 24th 2025". After performing the firmware restore procedure that resolved the issue, I noticed that the activity LED stopped working. My question is whether this change was planned or is it something to be resolved?

Monthly Leaderboard

Engage to Earn MVP Points ⇒

Stories

Let's learn how Zyxel users are building successful infrastructure and share your own success stories using Zyxel products!

Enhancing Operational Efficiency and WiFi Experience in Korean Dental Hospital
Dental clinic ——————————————————————————————————————————————————————— Overview The dental hospital relies on oral scanners for treatment and checkups. Initially, the hospital installed a single router positioned in the lobby’s reception area to facilitate wireless connectivity. However, this setup proved insufficient to…
Strengthening Surveillance Infrastructure at a District Court in West Bengal
District Court ——————————————————————————————————————————————————————— Overview Zyxel Networks, in collaboration with its partner Active Networks, undertook a significant project to upgrade the surveillance infrastructure at a district court in West Bengal. The goal was to implement a comprehensive CCTV system across…
Enhancing Surveillance Infrastructure at a Leading International Airport in Gujarat
International Airport in Gujarat ——————————————————————————————————————————————————————— Overview Situated in Gujarat, a significant airport undertook a major upgrade to its surveillance infrastructure to meet increasing security demands. The airport, experiencing growth in passenger and cargo traffic, recognized the…
From Outdated to Outstanding: Guljag Industries' Security Evolution with Astra Endpoint Service
Guljag Industries Ltd. ——————————————————————————————————————————————————————— Overview Guljag Industries Limited, a leader in the industrial chemical trading sector, faced the challenge of securing its expanding operations while controlling costs. With a sales team constantly on the move and critical business systems…
Optimizing Hotel Operations and WiFi Experiences with Reliable Networks
Busan Hotel ——————————————————————————————————————————————————————— Overview A prominent hotel in Busan's Haeundae district, spanning 26 floors with 383 guest rooms and various amenities, needed to ensure uninterrupted WiFi coverage throughout the property and prevent disruptions in wired internet services. They worked…
Shifting into High Gear with Innovative Service Experiences Powered by Nebula
Schultes car dealership ——————————————————————————————————————————————————————— Overview In crafting the new showrooms for SEAT and CUPRA, the goal was to deliver a cutting-edge, visually stunning experience. By integrating advanced multimedia terminals and virtual car displays, the need for a robust, fast wireless network…