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Will it affect firmware update if disable FTP on Zyxel AP?
Disabling FTP will not impact firmware updates. Firmware updates are pushed from the cloud server to the APs in cloud/managed mode and standalone wed GUI download or local upload, disabling FTP does not interfere with this process. As long as your AP maintains a stable connection with the internet, firmware updates will…
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How to check if AP is being threated?
Review Connected Devices: Go to the section that lists all devices currently connected to your AP. Identify any unknown or suspicious devices. Examine Event Logs: Access the event log section to review logs for any unusual or unauthorized access attempts. Look for repeated failed login attempts or unfamiliar IP addresses.…
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How to reset NWA50AX Pro?
To reset the NWA50AX Pro to its factory default settings, use the reset button located on the back of the device. Press and hold the reset button for approximately 10 seconds until the LED light starts blinking. The access point will then reboot and restore its default settings. Remember to back up any important…
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How can I find Nebula AP feature comparisons?
Please find Nebula AP feature comparisons using the Device Function Table in the Nebula platform. To access it, click 'Help' in the top right corner of the Nebula interface. Then, navigate to 'Support tools > Device function table.' This table provides a comprehensive overview of the features supported by each Nebula AP…
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How to find the list of Zyxel AP models?
A comprehensive list of Zyxel AP models is available on the Zyxel official website. Please refer to the If a specific model cannot be found, it may have reached its End-of-Life (EOL) and been removed from the library. For further details, the End-of-Life models list can be checked at Zyxel End-of-Life.
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How can I verify if a purchased license for my Zyxel AP was correctly assigned?
To verify if a purchased license for your Zyxel AP was correctly assigned, you can check the License tab in the Nebula Control Center. This tab will display all licenses, including expired and unused ones. If a license was purchased for an AP but does not appear to be assigned, follow these steps: Log into your Nebula…
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How to Activate Your Nebula Pro Pack License
Scenario If you've purchased a Zyxel router like the FWA 505 with a Nebula 1-year license and are experiencing issues with activation, follow these steps to resolve them: 1. Verify Pro License Assignment: - Ensure each Nebula device in the organization is equipped with a Pro license. 2. Access Nebula Control Center: -…
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How to Reset the NWA55AXE to Factory Default Settings
Scenario If the login password for the Zyxel NWA55AXE Access Point (AP) has been forgotten, follow the instructions below to reset it to factory default settings: Resetting Through Nebula: 1. Navigate to the Nebula Control Center website. 2. Go to Organization-wide > License & Inventory > Devices. 3. Select the AP…
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Why can't I enable SNMP on NWA50AX?
At this time, the NWA50AX does not support SNMP functionality. This model is primarily designed for home and small business environments and does not include SNMP capabilities. The importance of this feature is recognized, and the possibility of adding it in the future will be evaluated. For now, if SNMP functionality is…
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Why Is My WBE660S Access Point in Low Power Mode?
If your WBE660S access point is connected to a non-PoE++ port and shows a warning in Nebula, it indicates the AP is in 'low power mode'. The WBE660S requires 41 Watts for full power mode to operate efficiently. Please refer to the specifications on the official website via the following link.
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How Does Low Power Mode Affect Performance on WAX650S?
Low power mode can affect the performance of the WAX650S access point. Here's what happens: Using IEEE 802.3af PoE: There is no wireless functionality. Using IEEE 802.3at PoE Plus: The access point operates in 2T4R mode (2 transmit antennas, 4 receive antennas) for both the 2.4GHz and 5GHz bands. This reduction in power…
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Why Can't Devices See the 5GHz SSID?
There are a few reasons why your devices may not see the 5GHz SSID: Device Compatibility: Ensure all your devices support the 5GHz band. SSID Broadcast: Ensure the SSID is set to broadcast and not hidden. AP Location: Check the placement and signal strength of your Access Point. Make sure it is within range of your devices.
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What is the Default RPC Timeout for Netconf Connections?
The default timeout for RPC (Remote Procedure Call) on netconf connections is 210 seconds. If the AP does not receive RPC from CC within this time, it leads to a netconf disconnect log entry.
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How to download AP's config file in standalone mode?
The aim of this guide is to help you gather the running configuration from a Zyxel AP. This can be invaluable for both reproducing and troubleshooting a variety of issues. Step-by-Step Guide: Accessing the Device's Web GUI: Open a web browser Enter the device's IP address. 2. Collecting the Configuration File: Navigate to…
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How do I turn off IPv6 on a Zyxel AP?
A: Zyxel APs do not have an option to disable IPv6. The IPv6 functionality is built-in and cannot be turned off.
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Does Zyxel AP support ipv6?
Yes, Zyxel APs support IPv6. Currently, both managed mode and standalone mode support IPv6 management and IPv6 forwarding. If your AP is managed by Nebula, we support IPv6 forwarding, but you will need to use IPv4 for device management.
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How to do if AP is not functioning?
Access Points (APs) are crucial for maintaining network connectivity in any environment. If an AP is not functioning, it can disrupt the entire network. The goal is to identify and troubleshooting the issue and restore the AP's functionality as quickly as possible. Possible Symptoms and Links for Troubleshooting AP is…
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How to disable AMPDU and AMSDU on Nebula AP by CLI?
When your IoT devices experience connection issues, you can try disabling AMPDU and AMSDU to see if the issue is resolved. This instruction will use the radio profile "RADIO_SETTING_TYPE_2" as an example. Router> configure terminal Router(config)# wlan-radio-profile RADIO_SETTING_TYPE_2 Router(config-wlan-radio…
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How do I know if clients are using 2.4 GHz or 5 GHz?
To determine if your wireless clients are connected to the 2.4 GHz or 5 GHz band: Go to Monitor. Click Wireless > Station Info Check the connection details for each client.
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Which bands (2.4, 5, 6GHz) does the NWA50AX support?
The Zyxel NWA50AX supports the 2.4GHz and 5GHz bands as part of the Wi-Fi 6 (802.11ax) standard. It does not support the 6GHz band, which is part of the newer Wi-Fi 6E standard. For devices that support 6GHz, you would need a model that specifically includes Wi-Fi 6E capabilities. For more information, refer to this FAQ: