How to Reset the NWA55AXE to Factory Default Settings

Zyxel_Jami
Zyxel_Jami Posts: 126  Zyxel Employee
Zyxel Certified Network Administrator - WLAN Zyxel Certified Sales Associate First Comment Friend Collector

Scenario

If the login password for the Zyxel NWA55AXE Access Point (AP) has been forgotten, follow the instructions below to reset it to factory default settings:

Resetting Through Nebula:

1. Navigate to the Nebula Control Center website.

2. Go to Organization-wide > License & Inventory > Devices.

3. Select the AP (NWA55AXE) and click on the "Actions" button.

4. Click "Remove from organization".

Note: Ensure the AP is connected to the internet and do not power off or unplug the Ethernet cable. The AP will reset itself to factory defaults in about 5 to 10 minutes.

Resetting in Standalone Mode:

1. Connect the AP (NWA55AXE) to a PoE switch (e.g., GS1920 or XS1930) that supports Ethernet Neighbor.

2. Access the switch's GUI and navigate to the Status page > Neighbor link.

3. From the "Switch Neighbor" page, use the reset button to reset the Access Point.