How to Reset the NWA55AXE to Factory Default Settings

Zyxel_Jami

Scenario

If the login password for the Zyxel NWA55AXE Access Point (AP) has been forgotten, follow the instructions below to reset it to factory default settings:

Resetting Through Nebula:

1. Navigate to the Nebula Control Center website.

2. Go to Organization-wide > License & Inventory > Devices.

3. Select the AP (NWA55AXE) and click on the "Actions" button.

4. Click "Remove from organization".

Note: Ensure the AP is connected to the internet and do not power off or unplug the Ethernet cable. The AP will reset itself to factory defaults in about 5 to 10 minutes.

Resetting in Standalone Mode:

1. Connect the AP (NWA55AXE) to a PoE switch (e.g., GS1920 or XS1930) that supports Ethernet Neighbor.

2. Access the switch's GUI and navigate to the Status page > Neighbor link.

3. Use the “Restore” button on the “Switch Neighbor” page to reset the Access Point to its default configuration.