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Moved: How to resolve incorrect password errors when connecting to an SSID?
This discussion has been moved.
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How to resolve incorrect password errors when accessing the AP's web GUI?
If you see an incorrect password error when accessing the AP's web GUI, it might be because the Nebula devices apply the site-wide password after connecting to NCC. To check or change the password: Go to Site-wide > Configure > Site settings in NCC. Refer to this guide for more details: Why Can't I Access My Nebula Device…
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How to troubleshoot an access point that is not turning on or going online?
If your Access Point is not turning on and going online, please follow these troubleshooting steps: Restart: Restart both your Access Point and your router. Unplug their power cables for approximately 10 seconds and then plug them back in. This can often resolve minor connectivity issues. Check the physical…
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How to reset an access point to factory settings?
If you need to reset the Access Point to its factory settings. Follow these steps: Find the Reset button: This is usually a small, recessed button on the back or bottom of the AP. Press and hold: Use a paperclip or a similar object to press and hold the Reset button for about 10 seconds. Release the button: The AP will…
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How to improve roaming performance with smart steering and RSSI threshold adjustment?
Smart Steering is a feature designed to optimize wireless network performance, but not all access points (APs) support its full functionality. For APs that do not support the 'Optimization Aggressiveness' feature, roaming can still be improved by adjusting the RSSI threshold. Steps to Adjust RSSI Threshold: Log into the…
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What steps should I take if I suspect hardware failure in my Zyxel Access Point?
If you suspect that your Zyxel Access Point is experiencing a hardware issue, here are some troubleshooting steps to follow: Ensure that all cables are securely connected to the switch. Replace the cables for testing if necessary. Connect the Access Point to different ports on the switch or another switch entirely to test…
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Why Didn't My AP Change Channels After the DCS procedure?
The AP did not change channels after the DCS procedure might possibly resulted from The current channel is the cleanest candidate selected based on the DCS channel comparison algorithm. The DCS client aware option is enabled and there was a client connected during the DCS scan.
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Why can't I find the reset button despite the label on the back of the AP?
The reset button is not an exposed design; it is hidden inside the device casing. To perform a reset, please: Prepare a slender pin (e.g., a SIM card ejector pin). Locate the reset button, typically on the back of the AP. Use the pin to press and hold the button for ~ 5 seconds, then release it to complete the reset…
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What is the 4-pin slot on the AP used for?
The 4-pin slot on the AP is the console port, which allows direct access for setup, troubleshooting, and recovery, use it when the device is unreachable via network. Connect with a serial cable and terminal emulator (e.g., PuTTY, TeraTerm, Zyxel AP baud rate is 115200)
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Does the WBE660S Model Support BLE?
The Zyxel WBE660S supports BLE, making it an ideal WLAN solution for high-density deployments. This feature allows the WBE660S to deliver a BLE beacon-enabled network, which can be integrated with third-party beacon management platforms. For detailed information, please refer to the WBE660S datasheet.
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Why can't my device connect to the Internet?
Suppose your device was initially set up to connect to the internet but faced connectivity issues. Here are steps to troubleshoot and resolve the problem: Check if the uplink network connection of your Access Point (AP) is normal. Ensure that the network cable and connected port are functioning well. Verify the LED status…
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How can I check the Nebula AP's IP, VLAN, DNS, and Gateway information via console/SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "show manager vlan"
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What does the * represent of the power mode column "Full*" value of AP?
The * sign from Full* power mode indicates that the user has configured a force full power override function for the corresponding AP. For the force power override configuration information, please refer to the AP's detailed page.
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How to unlock the firmware availability from "Locked" status?
There is no way for users to unlock the firmware availability from Locked status. Please contact your local Zyxel support team to unlock the firmware."
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What does the number above to the Wi-Fi icon on the AP floor plan image indicate?
The number represents the total number of wireless stations currently connected to the corresponding AP.
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How can I boot the AP from a different dual image version via console or SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "debug dual-image show" to show the dual image information. If the current boot image number is 0, then set the boot image to boot number 1: Type in the command: "debug dual-image set boot-image image1" (fill in image0 if want to…
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How to check the AP's firmware dual image information via console/SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "debug dual-image show"
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How to change the FTP server port via console/SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "ip ftp server port X", replacing X with your preferred port number (valid values range from 1 to 65535)." Type in the command: "write"
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How to change the AP's local web server port via console/SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. For HTTP server: Type in the command: "configure terminal" Type in the command: "ip http port X", replacing X with your preferred port number (valid values range from 1 to 65535)." Type in the command: "write" For HTTPS server: Type in the command:…
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How to change the AP's HTTPS server port via console/SSH?
Log in AP's console by local IP access or Remote SSH in Nebula Live Tool. Type in the command: "configure terminal" Type in the command: "ip http secure-port X", replacing X with your preferred port number (valid values range from 1 to 65535)." Type in the command: "write"