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How to Troubleshoot Disconnection Issues on Zyxel Nebula AP
If your Zyxel Nebula AP is experiencing disconnection issues, follow these steps to troubleshoot: * Verify that the AP's uplink port LED is steadily lit. * Unplug the cable from the AP's uplink port and connect it to a laptop to check if the laptop can obtain an IP address and browse the internet. * If the laptop gets an…
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How to Save Changes for AP setting on Nebula?
Question: Why can't I save changes for my WAPs in Nebula? Answer: To save changes for AP setting on Nebula, ensure you are logged in and try logging out then back in. Sometimes, simply logging out and logging back in can resolve the issue of the missing save button. If the problem persists, you can also try changing your…
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How to Troubleshoot Uplink Speed Issue on AP
Q: What does the orange icon on my AP indicate? A: The orange icon on your AP indicates that the uplink port speed negotiation is at 100Mbps. Q: How can I troubleshoot the uplink speed issue on my AP? A: To troubleshoot the uplink speed issue on your AP, you can refer to the following FAQ articles: * Why is the AP status…
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Using Passive PoE Injector with WAX655E
Question: Can I use a Passive PoE injector with 48V - 1 Amp capacity for the WAX655E? Answer: Yes, the WAX655E requires 802.3at power, and a Passive PoE injector with 48V - 1 Amp capacity (48 Watts) can provide enough power for it.
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Why could be the reasons caused build up wireless bridge failed?
The failure to establish a wireless bridge could be due to the following reasons: *Important - Your Root device does not support the wireless bridge feature. The wireless bridge feature is disabled by default. Please ensure you have enabled it in Nebula by navigating to Devices > Access points page, selecting the repeater…
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What could be the reasons caused AP FTP firmware upgrade failed?
If you encountered issue with AP upgrade failed by using ZON utility or FTP command, you may further check: The AP firmware image, please confirm the firmware .bin file model ID matches your AP. Windows Firewall, please try disable the Windows firewall and upgrade again after the firmware file has checked. If the issue…
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How can I quick navigate to the AP configuration in easy and quick way?
Nebula provide quick navigate to the configuration in easy and quick way through Nebula Intent - which boasts Nebula features database and utilizes AI-powered search capabilities. Just input the AP configuration or navigation requirements in Nebula Intent query field, generating direct hyperlinks to the relevant pages upon…
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How can I limit specific application rate by Nebula AP?
Nebula access point provide Connect & Protect Application Bandwidth Control utilize the application Bandwidth Control function to manage bandwidth usage to ensure uninterrupted quality when main services such as streaming Netflix are in use. *Please ensure your AP models support CNP/CNP+ & ensure you have linked the…
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Why pop-up message as "Can't find device" when add new AP to Nebula?
The message as "Can't find the device" when add new AP to Nebula generally due to typing error: Entering wrong MAC address Entering wrong serial number Please fill in the MAC address & serial number information on the sticker label sticked on your devices, if the issue persist after check, please further contact local…
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Why my 2.4GHz IoT devices cannot connect to Wi-Fi after radio channel changed (DCS)?
If the 2.4GHz IoT devices sometime connected to Wi-Fi normally, and cannot connected to Wi-Fi after DCS scan, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IOT vendor IOT devices only support channel 1, 6, 11.
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How can I resolve IoT devices connection issue?
Please follow the below FAQ to fine-tune settings for IoT devices: If the symptom persists, you may further try configure the 2.4GHz channel deployment with option Three-Channel Deployment due to some IoT vendor IoT devices only support channel 1, 6, 11.
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Why I cannot configure WPA3 security for my SSID through Nebula APP?
The Nebula APP provide simple and straight forward SSID management, for advanced SSID security option configuration, please navigate to Nebula web page to configure. Go to Nebula web page and login in. Go Configure » Access points » SSID settings » Enable the Advanced mode Press the Edit button to configure advanced…
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Why cannot I find my AP in the ZYXEL Download Library?
The reason why you could not find your AP's model in ZYXEL Download Library might due to the device is End-Of-Life, which has been migrated out from the Download Library page. You could further check the below link to refer the End-Of-Life models' information:
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Where can I find the ZYXEL End-of-Life access point's Information?
To download the last firmware for the EOL model device, or inquiry/find the information of EOL model, please refer to URL below:
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How can I get the End-user license agreement (EULA) documents for my ZYXEL AP?
Go to ZYXEL Download Library Search by key in your access point's model name (ex. WBE660S) Click the download button to download the firmware package file Unzip the firmware package file, and you'll be able to find the end of file name "-foss".pdf EULA document file.
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Why there is no MIB files in the download firmware package file?
If you download the firmware package file fromZYXEL Download Library and there is no MIB file contain after file-extracting, which indicates that the model you download does not support SNMP feature. (ex. NWA50AX/55AXE/90AX, NWA50/90 AX PRO)
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Where can I download my ZYXEL AP's datasheet information?
Go to ZYXEL Download Library Search by key in your access point's model name (ex. WBE660S) Click the download button to download the datasheet information
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Where can I get the latest user's guide information for my Nebula Access point?
Go to ZYXEL Download Library Search by key in your access point model name (ex. WBE660S) Click the download button to download the latest user guide information
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Why the Nebula Security service page option grey-out?
The option located at Nebula » Configure » Access points » Security service page grey-out due to there is no CNP/CNP+ license linked on your managed AP in your site. To configure features located on Security service page, please ensure you have linked the CNP/CNP+ license on your AP.
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Where can I confiure the Connect and Protect feature (CNP) on Nebula?
To configure CNP feature on Nebula for the managed AP, please navigate to: Nebula » Configure » Access points » Security service *Please ensure your managed AP with CNP/CNP+ license linked.