Why is My Device not getting an IP Address from the DHCP Server?
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Zyxel_Jami
Posts: 166 
Zyxel Employee
Zyxel Employee
in Other Topics
This issue might occur due to incorrect VLAN settings or weak signal strength. Here are the steps to resolve this:
- Verify that the VLAN settings for the switch port connected to the access point and the DHCP server are correctly configured.
- Check the signal strength of the connected devices (STA). A weak Wi-Fi signal or heavy interference can cause unstable data transmission, impacting the DHCP negotiation process. A signal strength above -65 dBm is recommended for an optimal connection experience.
- Test by moving the device closer to the access point to see if a stronger signal allows successful IP acquisition.
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